Quality Assurance Office Technician

MATTHEW KOETZLE

443-***-**** **************@*****.***

Telecommunications Technician

Results driven professional with twenty-three years of broad telecommunication experience Demonstrated strengths in troubleshooting, networking, and ensuring systems run properly and effectively History of successfully identifying telecommunication issues and implementing appropriate resolutions CORE COMPETENCIES

Network Configuration & Provisioning Troubleshooting, Testing & Quality Assurance Switch Technology, Electric Equipment & Circuitry Telecommunication Systems Maintenance System & Equipment Installations Network Security & System Reconfigurations EMPLOYMENT HISTORY

Central Office Technician - Systems Technician Verizon Baltimore, MD 2000–Present Distinguished twenty-three-year record of achievement and advancement in Telecommunications at Verizon Promoted to Central Office Technician due to outstanding performance. Operate and maintain various types of legacy and next generation local and toll switching technology, data network, and computer processing equipment, along with associated peripherals:

> Monitor and run in DSXl, DSX3 and t1 orders

> DSL, OC48, and 196 muxes, pots lines and D4 Channel Banks

> Run in fiber orders and perform switch work on SES and DMSlO0's

> Use EXFRO Test Equipment Tool for fiber and troubleshooting

> Test and turn up equipment in central office with the outside plant

> Add and remove circuits on working power distribution equipment

> Implemented 5G platform

• Perform and assist system and equipment installations, acceptance testing, initialization, and upgrades.

• Analyze, troubleshoot, and modify software programs for network device configuration and control.

• Perform daily backups and routine monitoring of switches, computer systems and data networks.

• Troubleshoot, maintain, and repair power systems and equipment.

• Test repaired, newly installed, updated equipment to ensure proper functioning to required specifications.

• Program computerized switches and switchboards to provide requested features.

• Maintain computer and manual records pertaining to facilities and equipment.

• Manage materials logistics.

EDUCATION

Courses in Telecommunications, Catonsville Community College, Catonsville, MD 1998-2001 Electronics Degree, Data Processing Institute, Baltimore, MD 1984 TRAINING AND CERTIFICATIONS

• DOM 2000 OC-3/OC 12. 2008 • Networking Essentials 2005

• Laser Safety/PMD 2007 • ADSL Basic 2004

• b4 Channel Bank 2007 • Mechanical Loop Testing 2004

• DSO Special Services 2007 • Frame/Forms Training 2004

• FTTP Video for COT 2006 Fiber Testing Hygiene

• Fujitsu 150/600 ADM 2006 • HOMACO Certified Installer 2000

• FTTP for Central Office 2006 • Lite Span 2000-2006

• 50Net 2006 • Cable Installer 1999

• DSL 2005 • BCSI Level 2 1999-2001

• Electronic Assembly

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