Customer Service Representative

Sharron

Lovick

252-***-****,

sharronlovick@myy

ahoocom

Marietta, CA30067

SUMMARY

'm from Kinston, NC. I've been working in customer service for 16 years.

Before working at American Best Value Inn Iwas an assistant manger at The

Pantry which is a convenient stare located in Grifton, NC. Ihave years of

costumer service experience and present myself with high professional

standards. willbe a great asset to your company.

SKILLS

‘+ Teamworkand Collaboration + Problem-Solving

+ Customer Service + Multitasking and

+ Guest Services Organization

+ Complaints Management + Lobby Housekeeping

EXPERIENCE

Front Office/Night Auditor

Kinston, NC

‘American Best Value/ Jun 2007 to Feb 2024

+ Handled night audit paperwork, verification of daily room

‘occupancy and hotel revenue reviews

‘+ Audited and balanced cash and ereit transactions daily and reset

register for next day's operations.

‘+ Checked auditing discrepancies by reconciling cash drop and credit,

card transactions.

‘+ Resolved customer issues quickly while maintaining a high level of

professionalism,

1+ Processed guest check-outs, including payment processing and

providing receipts.

+ Responded to customer inquiries regarding hotel services,

reservations, directions,

EDUCATION AND TRAINING

High Schoo! Diploma

North Lenoir High Schoo! Jun 1973

LaGrange, NC

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