Servicenow Developer It Infrastructure

Anitha Tumati

Email:************@*****.***

Mobile:+1-832-***-****

OBJECTIVE

To obtain an expert level ServiceNow Developer & Administrator position in a IT infrastructure support that will allow me to make a contribution to the field and organization.

PROFILE SUMMARY

•Having 3 years of experience as Servicenow Developer & Administrator and Tester.

•Experience in all phases of Servicenow Development including Requirement analysis, Coding, Testing and Implementation of Service-Now Solution for client.

•Experience on ITSM.

•Developing of the Catalog Items and maintaining the Record Producers.

•Mapping Record Producer Fields to the Database table record.

•Taking care of all Changes Sign-off from the Requestor before moving to production.

•Created Email notifications and scheduled in Service Now.

•Monitored and performed service Now admin activities which involves group, user & administrator.

•Service catalogue creation to fulfill different Business requirements.

•Good experience in using Servicenow utilities such as UI Policies, UI Actions, Email notifications, Views and Form Customizations.

•Importing data into service-now by using import set.

•Maintaining Reports/Dashboards.

•Responsible for the development of the different modules in SNOW like IM.

•Worked with transform maps.

PROFESSIONAL EXPERIENCE

Worked as Administrator, Tester, and Service Now Developer for Capgemini, Hyderabad.

EDUCATIONAL QUALIFICATION

Btech(CSE) from(Krishnaveni Engineering college for women) JNTU.

PROJECT DETAILS

Projects Undertaken:

Project #1 : CSU - NASOC

Client : CSU

Environment: Servicenow

Team Size : 03

Role : Servicenow Developer & Implementation

Project Description:

Requiring data from client and Importing the data sets into Development and creating the groups and locations, UI Policies and Service Catalogs and designing a workflow according to it, Creating Portals and widgets and raising the incident and resolving those incidents according to their priority.

Roles and Responsibilities:

Customizing the forms and lists of Incident and Problem Management tables.

Creation of Incidents and Service Requests for supported applications. First point analysis on tickets and assigning them to service line based on scope.

To load the bulk of Data into Service Now by using import sets.

Involved in associating users to groups, roles and Delegate roles to group member.

Developed client scripts, business rules, UI policies, UI Actions and catalog client scripts as per business requirement.

Responsible in Service Catalogs, Catalog categories and Record producers

Developed record producers to create incidents as per business requirement.

Created and scheduled reports as per customer needs.

Created SLAs as per the business requirement and maintained Schedules as per the organization business calendar for different time zones

Maintained dev instance and prod instance in sync.

Project #2 : GERMAN FERDERAL EDUCATIONAL INSTITUTIONS

Environment : Service now

Team Size : 05

Role : Servicenow Developer & Administration

Project Description:

Created GROUPS for set of users and used them for approval, assignment, receiving notifications. Creating Service Portal Widgets according to clients requirements, Created SLAs as per the business requirement and maintained Schedules as per the organization business calendar for different time zones.Taking care of all Changes Sign-off from the Requestor before moving to production.

Roles and Responsibilities:

Created GROUPS for set of users and used them for approval, assignment, receiving notifications.

Used Update Sets for moving group of customizations from one instance to another.

Used Notifications to send communication from the system.

Implemented Data Sources and created transformation maps to import the data into the Service Now from different data sources.

Responsible for providing analysis of problems and resolutions or fixes for the production issues related to Service Now platform within the Service Level Agreement.

Created Schedule Jobs to run scripts, to import data by running Scheduled transform map.

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