Amber_Frazier_Resume.pdf
Amber Frazier
Williston, FL 32696 352-***-****
**********@*****.***
Summary
Organized professional with extensive hospitality experience and proven history of cultivating top-level service.
Empowering leader brings excellent communication skills and commitment to employee wellness. Manages
high-performing teams with collaborative support and emotional intelligence.
Skills
© Capacity Planning © Verbal and written communication
© Performance Tuning © Personnel Training
© Software Installation © Customer Relationship Management
© Team Training © Customer Service Management
© Server monitoring © Guest service
© Organization
Experience
Server Manager, 05/2018 — Current
Bubbaques-bbq — Williston, FL
© Performed troubleshooting to diagnose and resolve system-related problems,
Ensured that all servers were compliant with industry regulations relating to security protocols.
Monitored system performance to ensure optimal operation of servers.
Communicated with kitchen staff regarding customer allergies, dietary needs and other special reques
ales from employees to properly tip each server after shift.
Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
Maintained records of transactions made during shift as required by law or company policy.
tisfaction,
fter
Collected cas!
Provided excellent customer service to ensure
Upheld high standards of sanitation in accordance with health department regulations,
served courteously, quickly, and efficiently.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
ed that each guest wa
Assisted in training new servers.
Private Nanny, 04/2014 — 05/2018
Myssi Kelley — High Springs, FL
© Provided supervision and guidance to ensure safety of children in all situations,
Monitored behavior of the children to enforce appropriate conduct standards set by parents,
Maintained a safe, healthy and nurturing environment for the children in their home.
Encouraged developmentally appropriate language skills through conversation and activiti
Responded quickly in emergency situations using sound judgment and problem solving skills.
Assisted with homework, tutoring and school projects as needed.
Developed an understanding of each child's individual strengths and weaknesses.
Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
Took children on outings such as parks, library visits, sports events or educational tr
Transported the children safely to appointments, social engagements or recreational activities,
Provided positive reinforcement through rewards systems for good behavior.
Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
Education and Training
06/2014 Williston High School — Williston
High School Diploma