Data Entry Customer Service

ERICA SMITH

E X P E R T I S E :

C U S T O M E R S E R V I C E

*********@*****.***

W O R K E X P E R I E N C E

P R O F I L E

Dedicated and customer-focused professional with over 20 years of experience in providing excellent customer service. Skilled in handling customer inquiries, resolutions to complaints, and ensuring positive customer experience. Exceptional data entry and documentation skills with a passion for delivering quality service. I am seeking to contribute my expertise to a dynamic team.

Responded to customer order status, shipping

times, and inventory availability

Resolved issues about delayed, damaged, and/or

missing shipments

Logged order details and maintained accurate

records

Provided updates following up on concerns, and

maintained professionalism in all interactions

Received, sorted, and stored inventory in designated locations to maintain organized stock

Conducted inventory counts and maintained

accurate records to prevent stock discrepancies.

Assisted in optimizing workflow to meet deadlines. 2011 - 2016

2006 - 2010

OHL

FLASH STAFFING

E D U C A T I O N

COAHOMA AGRICULTURE

HIGH SCHOOL

2001 - 2005

2022 - Current

STRAYER UNIVERSITY

Bachelor of Business

Administration w/

Concentration in Acquisition

and Management

GPA: 3.7 Honorary Student

S K I L L S

Quality Customer Service

Adaptability

Problem Solving

Data Entry

Inventory

Effective Communication

Critical Thinking

P R O J E C T S

2017 - 2021

GLASS MASTERS

Provided customer assistance in-person and via

phone, processed payments, and handled returns.

Maintained knowledge of company products and

services to provide informed recommendations to

customers.

Handled high volume customer inquiries, ensuring

quick and effective issue resolution.

Processed orders, returns, and exchanges while

ensuring accuracy in data entry.

Collaborating with

classmates to understand

cultural biases. Learn

how/when to accept

information from a different

perspective to create a

compromising resolution for

all included.

Collaborated with

classmates on David &

Goliath. The objective was to

pay attention to specific

details.

Contact this candidate