Quality Control Call Centre
Resume:
MATSHIDISO BETTY MOPEDI
@
O
**********@*****.***,
Hammanskraal 0407
Apr 2018 -
Jan 2019
Feb 2014 -
Apr 2015
Jan 2013 -
Aug 2013
OBJECTIVE
Highly skilled, detail-oriented, reliable and results-driven professional with over 2 years of diverse experience in assembly, glazing, customer relations, and marketing, complemented by a Certificate in Call Centre and a National Senior Certificate. Proven ability to interpret complex schematics, ensure precision in assembly and installation, and maintain high standards in quality control and safety. Strong communicator and adaptable team player, with a track record of fostering efficiency and productivity in fast-paced environments. Eager to leverage technical expertise and exceptional problem-solving skills to contribute effectively to a dynamic organization. EXPERIENCE
Echo 4x4 Centre
Pre-Assembler
Duties
Proficiently read and interpret complex schematics, blueprints, and assembly instructions to ensure accurate assembly of components. Skillfully position and align components and parts with precision, using either manual techniques or hoisting equipment as required.
Utilize a range of hand tools and machinery to effectively assemble parts according to design specifications and safety standards.
Conduct thorough quality control checks throughout the assembly process to guarantee adherence to high-quality standards and prevent defects. Collaborate closely with team members to streamline assembly workflows and maintain efficiency in a high-paced production environment. Centurion Glass and Aluminium
Glazer
Duties
Accurately measured, installed, and repaired glass for various applications, including shopfronts, ensuring precision and durability.
Safely removed old and damaged glass panes, preparing surfaces for new installations and maintaining a clean work area.
Expertly installed glass with a focus on achieving watertight seals to enhance insulation and prevent leaks.
Conducted repairs and replacements efficiently, addressing issues with broken or damaged glass promptly.
Maintained high standards of safety and quality throughout all glazing tasks, following company protocols and industry best practices. Rock of Faith Outreach
Marketer/Call Centre Agent
Duties
Updated candidate information on the system to ensure accurate and up-to-date records for client access.
Received and handled calls from clients, providing prompt assistance and information to support their recruitment needs.
Matched clients with suitable candidates by reviewing and sharing CVs of qualified individuals.
Organized and participated in fundraising activities to support company initiatives and community programs.
Marketed and promoted beneficiaries who completed courses, scheduling appointments to showcase their skills to potential employers. 2013
2001
EDUCATION
Witsridge College
Certificate: Call Centre
Ntswane High School
Senior Certificate
Grade 12
SKILLS
Communication Proficiency: Excellent verbal and written communication skills, complemented by active listening and strong interpersonal abilities
Blueprint & Schematic Interpretation: Proficient in reading and interpreting complex schematics and blueprints, enabling accurate and efficient assembly of components to design specifications. Precision Assembly & Positioning: Skilled in positioning and aligning components with precision, utilizing both manual techniques and hoisting equipment to ensure quality and safety. Glass Measurement & Installation: Expert in measuring, installing, and repairing glass for various applications, ensuring accuracy and adherence to industry standards. Quality Control & Safety Standards: Conduct thorough quality checks and uphold safety protocols in assembly and glazing, preventing defects and ensuring product durability. Technical Tool Operation: Competent in using a range of hand tools, machinery, and assembly equipment, ensuring safe and effective application in both assembly and glazing. Customer Relationship Management (CRM): Efficient in updating and managing candidate information in systems, ensuring data accuracy for streamlined client interactions. Candidate & Client Matching: Experienced in matching client needs with qualified candidates, skillfully reviewing CVs and facilitating placements.
Strategic Planning & Organizational Skills: Capable of developing structured plans, multitasking, and keeping organized in dynamic work environments.
Computer Proficiency: Highly proficient in MS Office Suite and various IT applications Time management, multitasking, integrity, problem solving, teamwork and collaboration Adaptability: Flexible and willing to work in diverse environments including retail, industrial, mining, and hospitality sectors, accommodating shifts and overtime as needed. LANGUAGES
English
Setswana
isiZulu
Sepedi
PERSONAL DETAILS
Date of Birth : 26/05/1983
Nationality : South African
Gender : Female
REFERENCE
Mr Ennie Mhlolo - Echo 4x4 Centre
Supervisor
Ms Valentine Morata - Centurion Glass and Aluminium Manager
Contact this candidate