Customer Service Associate
Resume:
John Lapole
Muncie, IN *****
**************@*****.***
Professional Summary
Versatile and dedicated professional with extensive experience across multiple industries, including construction, cabinetry, plumbing, and caregiving. Throughout my career, I have held diverse roles such as Manager, Cashier, Flooring Installer, and Plumber, often working in a hands-on capacity with my father's construction company. I have specialized in high-end kitchen installations, having worked with Gentry Cabinets to install cabinetry in million-dollar homes. Additionally, my career has included experience as a driver and courier, alongside a strong commitment to caregiving. I have cared for my daughter who was born 2lbs 13oz and stayed in the NICU the first 9 months of her very short life. She had many surgeries and had a G button and ostomy bag, she passed away in 2013 at the age of 2. I have also cared for my grandparents and am currently providing dedicated care for my mother, demonstrating compassion, reliability, and an ability to manage multiple responsibilities with attention to detail and efficiency.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Manager
Midwest Frenchie Kisses-Muncie, IN
January 2013 to Present
Responsible for employees and clients and the day to day operations. Courier Driver
Je driven solutions-Anderson, IN
2019 to 2022
I would drive all over Indiana and pick up pet samples from veterinarians all across the state and deliver them to the laboratory to be tested.
Flooring Installer
Indiana carpet one-Anderson, IN
2010 to 2013
Install flooring for residential and commercial facilities. As well as plumbing and trim and also kitchen cabinets installations. Drove 2 different fork lifts to unload big heavy rolls of carpet out of semi trucks and also unloading skids out of semi truck and organizing them in the shop. Customer Service Associate
Shell Gas station/ EZ Mart-Daleville, IN
2010 to 2011
Cashier and maintenance for the gas pumps and facility. Construction Worker
James Roberts Construction-Anderson, IN
January 2002 to August 2009
I did any construction work that was needed. I installed kitchen cabinets, drywall, roofing, maintaining a clean work site and followed all safety guidelines. We did a little bit of everything. Customer Service Representative
Xerox-Anderson, IN
2008 to 2009
Customer service representative for Verizon wireless. Mowing lawns
Hamlin lawn care-Anderson, IN
2002 to 2005
Mowed residential and commercial lawns. Snow removal for commercial and residential as well. Kitchen Cabinet Specialist
Gentry cabinets-Anderson, IN
2002 to 2005
Installed kitchen cabinets for many different residential and commercial homes and businesses. Also worked on plumbing and did a lot of restaurant installations. Customer Service Associate
P and J Food mart-Anderson, IN
2001 to 2004
Cashier and maintenance of facility.
Customer Service Associate
Gas America-Anderson, IN
2000 to 2002
Cashier and maintenance of facility and gas pumps and car wash. Maintenance Supervisor
Gas America-Anderson, IN
2000 to 2002
I fixed and maintained the facility and car wash. Cleaning specialist Education
GED
Ebbertt Education Center - Anderson, IN
January 2002 to January 2002
Skills
• Handyman
• Mowing
• Janitorial experience
• Mechanical knowledge
• Snow Plowing
• Facilities maintenance
• Cash register
• Sales
• Welding
• Landscape Maintenance
• Mechanic experience
• Time Management
• Phone etiquette
• Cash handling
• Floor care
• Automotive diagnostics
• Carpentry
• Lawn Care
• Drywall
• Property maintenance
• Construction
• Courier
• Teaching
• Customer service
• Van driver
• Oil Change
• Communication skills
• Vehicle Maintenance
• Car Wash
• Microsoft Office
• Tile Laying
• Remodeling
Certifications and Licenses
Forklift
Driver's License
Assessments
Basic maintenance and repair — Proficient
November 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Customer focus & orientation — Proficient
November 2024
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
May 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
November 2024
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Delivery driver — Proficient
May 2024
Interpreting instructions or signs and solving problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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