Operations Manager Project

Cedric Crump

BALTIMORE, MD *****

Phone: 443-***-****

Email: *******@*******.***

Top Secret Clearance

Technical Operations Manager with over 15+ years of experience, whom can provide guidance and leadership to company on technical issues. Has the ability to troubleshoot technical emergencies in an immediate fashion. Solid research and business foundation to make decisions that are financially sound and provide value to the company. Professional Summary

06/2021 -

03/2024

Test and Turn-Up Technician

Increditek, Belcamp, MD

• Testing of various Telcom transport switches, including Ciena 5400, 6500, 9500, optical wave server and others.

• Tested Fiber Optical cables, RJ45, Communications ports. Utilized OTDR, Exfo 930 testers, 0X1 Optical Explorer, multi meters, Cat5 testers.

• Configured and loaded software on to switches and routers.

• Turned up switches, routers, mostly Ciena 6500 series.

• Contractor for Verizon, traveled New York to Mobil Alabama, worked in CO’s, Data Centers, outside communications huts

• Managed deliveries, utilized Excel for high priority incidents reports, uploaded reports and E-MOPs.

01/2019 -

06/2021

Operations Technician

FS 24/7 LTD, Cincinnati, OH

• Provide Technical Support for multitude of applications across various different platforms and devices.

• Router and Switch configuration, server administration.

• Oversaw Project Management processes - Plan and Execute projects and provide status and reports to keep the stakeholders updated through periodic updates.

• Troubleshoot and remediate network issues and interruptions.

• Voice Over IP(VOIP) installations, troubleshooting and maintenance.

• Exceeded Goals, root cause analysis and reducing or eliminating risk for recurring issues.

• Research and identify problem

05/2016 -

09/2018

Project Manager

Nave Communications, Jessup, MD

• Project Manager for Adtran refurbish project.

• Planned, Set-Up and successfully executed the project within specified timeline and budget.

• Created Project Plan and timeline and associated tasks and deliverables.

• Maintained Project Budget and Resourcing throughout the project which created a new revenue stream for the company.

• Scheduled the data sets for each part of the project and created timeline for testing.

• Created project deliverable reports as well as daily status reports to keep the stakeholders updated with the progress of the project.

• Managed the operations for the Test room throughout the duration of the project. • Responsible for Project Management of Logistical and Technical design phase of the Telecom Test Room project.

• As a part of the project, racked, stacked and activated various communications transport electronics, i.e (DMX 6500, Ciena 6500, Nortel 3500 & 6500)

• Setup and wired systems for management of all platforms and network components.

• Created document library that housed all project documents includes test forms.

09/2007 -

03/2014

Senior Network Operations Manager

Mid-Atlantic Network, Baltimore, MD

• Design and engineering of networks and circuits to provide transport systems for clients

• Management of Sonet, High Speed 10 Gig Network,

• Monitor Alarms thru HP OpenView and troubleshoot circuits

• Project Manage State of Maryland Fiber Optic Project

• Monitor and resource management for 200+ miles fiber optical network

• Manage of accounts for service, including budges and SLA's.

• Provide OAM&P- Operations, Administration, Maintenance, and Provisioning

• Project Management and client interface with local governments, utility companies and other providers to facilitate new installations, upgrades and modifications to the network

• Daily operations of Tele-Communications Co-Location Center in a Tier One carrier hotel.

• Hiring & Firing of vendors. Responsible for vendors contracts and emergency restorations.

• Management of resources to support 5 Nines of up time 02/1985 -

09/2007

Director of Operations

City of Baltimore, Mayor's Office of Communications, Baltimore, MD

• IT Director of Local Government's Wide Area Network (WAN) consisting of 100+ miles of fiber and 60+ on-net buildings.

• Project and Resource management for critical system outages, software upgrades, and capacity planning. • Managed 911 Network operations and maintenance, network consisted of 10 node SONET, based on Fujitsu platform.

• Franchise compliance for various communication vendors to local government and general public.

• Daily support for Baltimore City Police Criminal Intel Lab.

• Project management of 400+ CCTV fiber-based Crime Surveillance cameras.

• Procurement of fiber contracts and vendors to work on network.

• Hiring & Firing of vendors. Daily management of office staff and resources including schedules, budgets, personnel and general operations Education History

Electronic Eng

Associate's Degree

Kalamazoo College, Kalamazoo, MI

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