Data Entry Quality Assurance

JAZSMINE BROWN

***********@*****.*** 717-***-**** Orlando, FL 32835 WWW: www.linkedin.com/in/jazsmine-b-892358277 Experienced Data Entry Keyer with a demonstrated history of accurately inputting and managing data. Proficient in using data entry software and tools to process large volumes of information efficiently. Skilled in maintaining data integrity and confidentiality while meeting strict deadlines. ERP Software Proficiency

Effective Conflict Management

Skilled Negotiation Strategist

Excel Proficiency

Client-Centric Approach

Accuracy and precision

Typing speed

Data validation

Confidentiality

Software troubleshooting

Spreadsheet creation

Information verification

Data entry standards

Verifying data accuracy

Reviewing purchase orders

Data Entry Analyst /Customer Support Representative Henry Schein Orthodontist - Carlsbad, CA 10/2022 - 11/2024 Efficiently input and verify accurate data into computer systems or databases, ensuring high levels of data integrity and quality.

Collaborate with cross-functional teams to gather and organize data from various sources, including physical documents, spreadsheets, and digital files.

Develop and maintain effective data entry processes and procedures to streamline workflow and improve efficiency.

Perform regular data audits to identify and correct data inconsistencies, duplicate entries, and other data-related issues.

Generate comprehensive reports and summaries based on analyzed data, presenting findings to stakeholders in a clear and concise manner.

Utilize data management tools and software to facilitate data entry, data cleansing, and data validation tasks. Ensure compliance with data privacy regulations and company policies to maintain the confidentiality and security of sensitive information.

Provide ongoing support and training to team members on data entry processes and best practices. Stay updated with industry trends and advancements in data entry techniques, tools, and technologies. Created reports, forms, presentations, and other documents using MS Office Suite applications. Maintained data entry requirements by following data program techniques and procedures. Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output. Quality Assurance Analyst CardWorks - Lake Mary, FL 01/2021 - 09/2022 Monitored and evaluated agent calls.

Entered account information and agent data in systems for coaching and agent development. Updated and created Microsoft Excel spreadsheets for data entry and organization. Communicated via email with various departments about updates within the company. Submitted escalation forms and alerts to the agent's management team. Managed communication with clients to address overdue payments. Summary

Skills

Experience

Resolved outstanding account issues before transitioning to Quality Assurance. Worked with team members to create efficient workflows, resulting in high productivity. Telephone Banker JP Morgan Chase - Lake Mary, FL 01/2018 - 01/2021 Resolved account-related concerns for cardholders. Maintained a level of security when accessing account information. Implemented protocols for handling unauthorized transaction cases. Preserved integrity of account data.

Provided online web assistance to clients.

Submitted credit line adjustment requests.

Quality Assurance Analyst, Quality Control 24-7 Intouch - Altamonte Springs, FL 06/2016 - 01/2018 Collaborated with team members on the floor.

Evaluated calls, emails, and social media posts for adherence to client standards. Supported team growth through calibration sessions. Developed Google Sheets to optimize data organization. Led coaching initiatives to enhance agent skills.

Worked with team members to create efficient workflows, resulting in high productivity. Central Dauphin East High School Harrisburg, PA 06/2012 Diploma

Seminole State College Altamonte Springs, FL

In Progress: Sports Management

Blogger, Content Creator, As Told By Blog, November 2018 - May 2020: Curated content based on current events for social media platforms (Instagram and Facebook), remained on trend with news and updates for consumers, and conducted detailed research prior to the release of new information Oratorical Contest for UHCA. (2010-2012)

Delaware State University, Sports Management Program (2012) Dr Phillips High School, Flag Football Volunteer (2014) United Against Poverty, Volunteer (2022)

Littleton McPherson, McPherson Cares, 718-***-**** Kimberly Adams, Henry Schein Ortho, 909-***-****

Mitchellee Delosreyes, Henry Schein Ortho, 619-***-**** Education and Training

Projects

Activities and Honors

References

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