Product Management Financial Services

LEIGH MASAKARA

*****@**********.*** 571-***-**** https://www.linkedin.com/in/leigh-masakara

EDUCATION

GEORGETOWN UNIVERSITY, McDonough School of Business Washington, DC Master of Business Administration May 2026

§ Merit Based Scholarship, VP of Georgetown Africa Business Alliance, Tech Club.

§ Product Manager for Entrepreneurial project, Ocuclips https://ocuclips.com MIDLANDS STATE UNIVERSITY Gweru, Zimbabwe

Bachelor of Commerce in Insurance and Risk Management Honors Degree December 2015

§ First Class Distinction, Best Graduating Student, Executive Secretary of the Risk Management Club EXPERIENCE

OLD MUTUAL LIMITED Harare, Zimbabwe

Financial Services Holding Company

Digital Products Lead, FinTech December 2021 - July 2024

§ Led the development of MyOldMutual, a unified digital platform integrating insurance, banking, and investment services, driving an 80% increase in digital sales revenue across Old Mutual Zimbabwe Group and generating USD 4.3 million in digital banking revenue

§ Co-led the development of O’mari, a fintech platform providing mobile money services, Insurtech solutions, Investec offerings, and digital lending for the retail mass market, achieving 1.4 million registrations and a 65% activity ratio

§ Introduced School Care and Food Care as part of the embedded Insurtech strategy, bundling them with Old Mutual Group's funeral and life products, resulting in 50,000 active digital policies

§ Launched Home Care, an affordable, simplified, and flexible home insurance solution, achieving 30,000 active digital policies

§ Rolled out a user-friendly session resumption feature on the Old Mutual mobile short-code channel, targeting low- income clients in areas with limited internet access, resulting in a 40% increase in monthly active digital users

§ Spearheaded the development of Micro-Loan services tailored for Civil Servants, enabling seamless client registration, loan application, repayment, and inquiry functionalities, achieving an impressive 90% activity ratio

§ Designed and implemented propensity models on customer data, driving a significant improvement in Net Promoter Score from 60% to 93%

§ Co-led the development and implementation of customer churn prediction models, directly preventing revenue losses of USD 40,000 by proactively addressing at-risk customers

§ Developed the overall program strategy and defined the roadmap, requirements & product success metrics of the digital products. I was responsible for driving internal and external teams to deliver on the workstreams OLD MUTUAL INSURANCE COMPANY Harare, Zimbabwe

Commercial & Retail Insurance

Senior Commercial Underwriter January 2019 - November 2021

§ Managed the business development strategy for the non-life insurance unit, securing additional partnerships to enhance customer service, driving a 60% growth in gross written premium

§ Led the development of the Old Mutual Insurance Mobile App and Chatbot during COVID-19, resulting in the acquisition of 21,000 new active digital users

§ Spearheaded the streamlining of the underwriting process, reducing policy issuance time from 40 minutes to just 10 minutes

§ Pioneered the creation of an in-house vehicle assessment center, introducing an innovative risk assessment technique that reduced the motor loss ratio by 15%

Underwriter December 2015 - December 2018

§ Performed risk assessments for the motor insurance class using catastrophe modeling and risk aggregation techniques, achieving an 80% underwriting approval ratio KPI

DISTINCTIONS

Achievement Offshore Convention Award 2021, Customer Experience Champion Award 2019 Represented Old Mutual at the Toastmasters International speech contest at Area level, 2023 Selected to be the face of Old Mutual Insurance on an Insure and License marketing campaign Leadership Appointed to the Oversight Council of the Arrupe Jesuit University, 2024 Elected Managing Director for the Old Mutual Insurance Junior Exco, 2020 Community Active Member of MAGIS, community for promoting Social Justice Interests Passionate about fitness training and visiting art galleries

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