Operations Manager Business Development

Tyler Ellis Grant

*******@*****.*** Trout, Louisiana 318-***-****

Professional Summary

Innovative IT consultant, business strategist, and operations manager with expertise in technology consulting, industrial process technology, and service management. Proven ability to optimize business

operations, lead teams, and implement scalable solutions that enhance efficiency and customer satisfaction.

8 years of hands-on experience in industrial plant operations, specializing in process optimization, safety compliance,

and equipment maintenance. Passionate about bridging the digital gap and streamlining service-based businesses

through strategic leadership, technology integration, and operational excellence. Core Competencies

- IT Consulting & Digital Solutions

- Operations & Business Management

- Process Technology & Industrial Systems

- Strategic Business Development

- Process Improvement & Automation

- Marketplace & Contractor Management

- AI & Wearable Tech Integration

- Leadership & Team Development

Professional Experience

Founder & IT Consultant

Golden Age Tech & Golden Age Hub Trout, LA 2024 - Present

- Built and managed a specialized IT consulting and home services marketplace.

- Designed and led the development of an AI-integrated wearable for seniors.

- Optimized service operations and contractor network management.

- Provided technical consulting and infrastructure solutions for small businesses.

- Developed customer-focused strategies, increasing client satisfaction and retention. Operations Manager

Universal Outdoor Services Trout, LA 2023 - 2024

- Managed and scaled a local services business, overseeing operations and customer satisfaction.

- Implemented cost-effective lead generation strategies.

- Developed efficient scheduling and logistics systems.

- Built and led a team, ensuring high-quality service delivery. Process Technician (8 Years)

Universal Plant Services Trout, LA 2014 - 2022

- 8 years of experience in industrial plant operations, specializing in equipment maintenance, process control, and system optimization.

- Maintained, troubleshot, and repaired critical plant equipment to ensure seamless operations.

- Assisted in process automation, control system upgrades, and efficiency improvements.

- Conducted safety inspections, compliance checks, and training sessions for plant personnel.

- Worked closely with engineering teams to optimize production processes and reduce downtime. IT & Business Consultant (Freelance)

Independent Consultant Trout, LA 2022 - Present

- Provided IT consulting and technology support for multiple small businesses and individuals.

- Assisted businesses in automating operations and optimizing workflows.

- Developed custom marketing and lead-generation strategies. Education & Certifications

Associate's Degree in Process Technology

Louisiana Delta Community College Year Graduated Self-Taught IT & Business Development Expertise

- Extensive hands-on experience in technology consulting, business operations, and marketplace development.

- Continuous learning in IT security, AI integration, and startup growth strategies. Technical Skills

- IT & Digital Tools: Google Workspace, Microsoft Office Suite, CRM Systems, AI-powered tools

- Marketplace & Business Platforms: Yelp, HomeAdvisor, Angi, Thumbtack, Google My Business

- Operations & Management Tools: Trello, Asana, QuickBooks, Zapier (automation)

- Industrial Process Technology: Equipment maintenance, system troubleshooting, safety compliance

- Plant Operations: Process optimization, regulatory compliance, industrial safety Achievements & Impact

- 8 years of industrial process experience managing plant operations and equipment maintenance.

- Scaled Golden Age Tech into a trusted IT and home services provider for seniors.

- Built Universal Outdoor Services, optimizing operations and increasing profitability.

- Developed AI-powered tech solutions to improve senior care and daily living.

- Provided IT consulting and technology support for multiple small businesses and individuals. References

Available upon request.

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