Technical Support It
Resume:
Tyler Still
Burns, TN *****
********@*****.***
WORK/EXPERIENCE
Image Quest, Brentwood, TN - IT Support Technician December - Present 2024
● Administered user accounts and permissions in Entre and Microsoft Azure environments, ensuring seamless access and security protocols for internal systems.
● Oversaw user management within the SNAP platform at AdaptHealth, ensuring proper access control and troubleshooting account-related issues for healthcare professionals.
● Utilized FreshService for IT service management, handling service tickets, incidents, and user requests efficiently, contributing to timely issue resolution and system support.
● Provided frontline technical support to employees, troubleshooting and resolving hardware and software issues to minimize downtime and ensure smooth operational flow.
● Experienced with Microsoft Teams, managing communication, collaboration, and meeting scheduling, while troubleshooting user issues and ensuring platform accessibility for all team members.
● Hands-on experience with various hardware including monitors, docking stations, laptops, and peripherals, performing installation, setup, and troubleshooting to maintain operational efficiency.
● Collaborated effectively with a small team, fostering a cooperative environment and contributing to project success by assisting with IT-related tasks and streamlining processes.
● Gained valuable experience working within the healthcare IT sector at AdaptHealth, ensuring compliance with industry standards and supporting healthcare professionals with technical solutions. CereCore, Nashville, TN — Client Support Analyst
January - April 2024
● Provided technical support to clients, resolving hardware and software issues in a timely manner, ensuring minimal downtime and optimal system performance.
SKILLS
- Troubleshooting
- Healthcare Technology
- Microsoft Office 365
- Active Directory
- Outlook
- Windows 10/11
- Fast learner
- Communication
- Windows OS
- MyPHP Admin
- FileZilla
- Microsoft Access
- Programing Logic
- Arduino IDE
- Strong HTML & CSS
foundation
● Assisted users with Epic System software, delivering training and troubleshooting to enhance user proficiency and satisfaction.
● Collaborated with cross-functional teams to escalate complex issues and streamline resolution processes, improving overall service efficiency.
● Utilized Azure and Active Directory to manage user accounts, permissions, and security protocols, ensuring compliance with company policies.
● Demonstrated strong multitasking abilities by handling multiple client inquiries simultaneously while maintaining high service quality.
● Leveraged Virtual Desktop Infrastructure (VDI) to efficiently access and troubleshoot client systems remotely.
● Consulted Knowledge Base articles in ServiceNow to resolve complex technical issues effectively..
● Maintained exceptional ticket quality while managing a high volume of incoming calls.
(Customer Interaction, TeamWork, Multitasking, Azure Active, Directory Hardware/Software Troubleshooting, Epic System Software Knowledge, Quality Tickets)
Austin Peay State University, 1 Semester — Computer Science(Programming)
August 2022 - December 2022
Intro Programming and logic
Java Lab I
Nashville State Community College, 2 Semesters —
IT(Programming)
January 2023 - December 2023
Networking
HTML & CSS
Database Concepts
Intro to SQL
Web Database & Application Development
Professional Workplace Skills I
Dakota Watch Company, Cool Springs, TN — Watch Repair Specialist
July 2023 - November 2023
Attention to Detail
Independent Problem-Solving
Patience
Customer Service
Quality Control
EDUCATION
Dickson County High School, Dickson County, TN — High School Diploma
August 2018 - May 2022
PROJECTS
Student Website - HTML CSS
Vet Clinic Website - HTML CSS
Vacation Resort Info Website - HTML CSS
Dog to Human age Calculator - Java
Variety Calculator with Menu -Java
Arduino LED - Arduino IDE
Arduino Fan - Arduino IDE
Interactive Tarot Card Website - PHP, HTML, CSS
PHP Fill out Form - PHP, HTML, CSS
Unity Short Horror Game
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