Customer Service Accounts Receivable
Resume:
Cassie Smith
Thomasville, NC *****
*********@*****.***
Professional Summary
To find a career that would allow me to develop my skills to a professional level and better myself. Authorized to work in the US for any employer
Work Experience
Daycare Teacher
First Church of God-Archdale, NC
Present
Customer Service/Project Coordinator
IoA healthcare Furniture-Thomasville, NC
May 2023 to Present
I work in an office cubicle setting creating quotes and processing purchase orders for select territories I have been assigned to
Customer Service Associate
Sheetz-Thomasville, NC
December 2022 to March 2023
Run the register part time 2 days a week until something more promising comes about Accounts Receivable Specialist
PepsiCo-Winston-Salem, NC
September 2021 to October 2022
I take inbound phone calls
I process payments
I update account information
I inform customers of their account status
I email open items and invoices to customers
I recommend customers and field partners use our billing website I initiate disputes
I net debits and credits
I transfer calls to appropriate department
Customer Service
Biscuit King-Lexington, NC
June 2009 to June 2015
Communicated with customers via Phone and face to face, ran a register, helped manage inventory, replenished inventory, helped in the kitchen and also kept our facility fresh and clean. Customer Service
Sheetz-Winston-Salem, NC
December 2014 to May 2015
Face to face customer service, ran a register, helped manage inventory, replenished inventory, helped in the kitchen and also kept our facility fresh and clean. Customer Service
Pizza Hut-Tyro, NC
October 2014 to May 2015
Communicated with customers via Phone and face to face, ran a register, helped manage inventory, replenished inventory, helped in the kitchen and also kept our facility fresh and clean. Education
Bachelor's degree in Healthcare Management
South University_Savannah Online - Savannah, GA
September 2021 to Present
Associate in Science (AS) in Medical administrative assistant Ultimate Medical Academy-Clearwater - Clearwater, FL January 2018 to May 2020
DIPLOMA
DAVIDSON COUNTY HIGH SCHOOL - Lexington, NC
January 2014 to June 2015
CERTIFICATE in Early Childhood Education
STANLEY COMMUNITY COLLEGE - Stanley, NC
March 2014 to March 2015
Skills
• Account Reconciliation
• PeopleSoft
• Medical terminology
• Debits & credits
• Outbound sales
• Accounting
• ICD-9
• Account reconciliation
• Hospitality
• Documentation review
• Microsoft Word
• ERP systems
• Lead generation
• Communication skills
• ICD-10
• Bookkeeping
• Project coordination
• Windows
• Microsoft Excel
• SAP
• Classroom management
• Business development
• ICD-10
• Payroll
• Toddler care
• Tutoring
• QuickBooks
• Curriculum Development
• Customer support
• Teaching
• Accounts payable
• Retail sales
• Accounts Payable
• Experience Working With Students
• Microsoft Office
• Order entry
• Accounts Receivable
• Medical Billing
• Google Docs
• Office Management
• General Ledger Accounting
• Babysitting
• Accounts receivable
• Epic
• Customer service
• Typing
• Cash register
• Retail Sales
• Childcare
• Early childhood education
• ORganization
Learned in multiple environments, the better level of organization I obtained, the better job not only I did, but my team mates as well. Dealt with organizing from inventory, to orders and as well as assisting with funds. Communication
While working on my customer service skills, I learned how to properly communicate to not only my consumers but to also my team mates. Effective communication allowed for not only our customers receive top quality, but it improved the quality of my work environment.
Leadership
Being on the front of the line, with not only customer service but with my team mates as well, I had to demonstrate proper leadership skills, to help manage any issues, and help get it resolved quickly. I had to make sure my team mates were properly handling situations, and if not take over and teach them, to improve their skills, if that problem were to arise in the future.
• Experience with children
• ICD-9
• Debits & Credits
• Analysis skills
• Infant care
• Clerical experience
• Clerical Experience
• Special Education
• Research
• Cash handling
• Talent acquisition
• SAP
• General ledger reconciliation
• Blackboard
• Childcare
• Sage
Certifications and Licenses
BC/BE
Series 7
CCMA Certification
CPR Certification
Certified Medical Assistant
Driver's License
March 2020 to March 2028
ACLS Certification
Certified Benefits Professional
Teaching Certification
Senior Professional in Human Resources
Global Professional In Human Resources
Child Development Associate Certification
First Aid Certification
SIDS Certification
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