Patient Care Customer Service
Resume:
Camara Grandberry
Memphis, TN *****
****************@*****.***
Professional Summary
Dedicated and accomplished EMT-Basic with 9 years of experience in patient care and transportation. Proficient in medical terminology, CPR, and basic life support techniques. Possess a strong background in customer service, office management, and administrative experience. Seeking a role that utilizes my medical skills and experience in a Phlebotomy and Lab setting. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Phlebotomist CPT
Lifeblood/MSRBC-Memphis, TN
December 2022 to August 2024
• maintain compliance with all safety, regulations and labeling and storing specimens, resulting in a 30% reduction and usable site samples
• improve patient experience by explaining collections process while demonstrating genuine care
• communicate with all technicians and insurance providers to provide a single list experience for patient leading to a 10% reduction wait time
EMT-Basic
Priority Ambulance-Memphis, TN
January 2016 to May 2021
Basic life support transportation from hospital to hospital Hospital to Facility
Hospital to home
• Administered medications, performed CPR, and utilized advanced life support techniques as necessary
• Documented accurate patient information including vital signs, treatments provided, and response to interventions for proper record-keeping purposes
• Responded promptly to emergency calls in a calm and efficient manner while adhering to safety guidelines at all times
• Assessed patient conditions, identified injuries or illnesses, and administered appropriate treatment Patient Care Assistant
Women Physician's in OB-GYN, Inc.-Memphis, TN
June 2011 to July 2015
• Assisted medical professionals in providing patient care, including taking vital signs, recording medical histories, and preparing examination rooms
• Managed patient appointments and scheduling, ensuring efficient flow of patients through the clinic
• Prepared and sterilized medical instruments for procedures to maintain a clean and safe environment for patients
• Provided compassionate emotional support to patients during their visits or treatments to ensure their comfort and well-being
• Demonstrated proficiency in using various medical software applications for appointment scheduling/ documentation purposes
• Assisted with patient referrals to specialists, ensuring timely and accurate communication of medical records
Education
Certified Phlebotomy Technician in Venipuncture
Phlebotomy Training Specialist - Memphis, TN
September 2022 to October 2022
Skillful and precise in performing Venipuncture collecting samples and verify medical chart. High-level accuracy, and attention to detail. Build trust and minimize discomfort during phlebotomy procedures, while efficiently collecting blood specimens. Known for having a gentle touch with the ability to alleviate patient anxieties. Skilled in lab and centrifuge of blood specimens. Training program in Emergency Medical Services
Baptist Emt Academy
August 2015 to December 2015
High school diploma
Frayser Middle/ High School - Memphis, TN
August 2006 to May 2011
Skills
• Time Management (5 years)
• Communication Skills (10+ years)
• Medical terminology (9 years)
• Venipuncture (4 years)
• Care plans (6 years)
• Filing (7 years)
• Patient Care (10+ years)
• Leadership Training (7 years)
• Customer service (10+ years)
• Data Entry (7 years)
• Typing (10+ years)
• Detailed Oriented (10+ years)
• Laboratory Experience (4 years)
• RF Scanner (7 years)
• EMT Experience (4 years)
• Clerical experience (9 years)
• Medical Records (9 years)
Certifications and Licenses
Certified Phlebotomy Technician
November 2024 to Present
Driver's License
May 2023 to May 2031
Forklift Certification
March 2023 to March 2026
Certified on pallet jack reach truck cherry picker sit down forklift stand up order picker gasoline and diesel
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