Customer Service Night Auditor

JULIE HEDGER

**** ***** ***** ****, #***, Indianapolis, IN 46254

Cell: 317-***-**** / E-Mail: *********@*****.***

Objective: To obtain my customer service, computer & accounting experience within reputable company Skills:

● Microsoft Word, Powerpoint & Excel

● Hotel Software: Opera, Opera ICloud, Choice Advantage, OnQ, PEP, Fosse

● 10 Key Data Entry; Typing 60 WPM

● IBS Accounting Software

● Excellent Telephone, Communication & Organization Skills

● Work Well Under Stress/Safety Conditions

● Work Independently As Well As A Team Environment Accomplishments/Hobbies:

● Customer Service Awards

● Swimming, Walking & Reading

Employment:

Ironworks Indy Hotel 2721 E 86th St., Indianapolis, Indianapolis, IN 46240 Night Auditor / March 2024 - Present

● Act as Manager on Duty (MOD); Problem solve hotel/guest concerns

● Process payments via credit cards, direct bill & cash

● Process reports to different departments

● Check in/out guests, Answer telephone and proceed with making reservations Home2 by Hilton Brownsburg 520 Northfield, Brownsburg, IN 46112 Part Time Night Auditor / July 2024 - Present

● Act as Manager on Duty (MOD); Problem solve hotel/guest concerns

● Process payments via credit cards, direct bill & cash

● Process reports to different departments

● Check in/out guests, Answer telephone and proceed with making reservations Fairfield Inn and Suites, 6035 Perry Worth Rd, Whitestown, IN 4075 Part Time 2nd Shift Clerk / April 2024 - Present

● Process payments via credit cards, direct bill & cash for Gift Shop

● Check in/out guests

● Answer telephone and proceed with making reservations Candlewood Suites Medical District Indpls 1152 N. White River Pkwy W. Drive, Indianapolis, IN 46222 Night Auditor / October 2019 - February 2024

● Act as Manager On Duty (MOD); Problem solve hotel/guest concerns

● Responsible for balancing business day (Cash, CC and Direct Bills)

● Process reports to different departments

● Check in/out guests

Holiday Inn & Suites - Whitestown 6064 S. Main St., Whitestown, IN 46075 Night Auditor / Transferred from Candlewood Suites East / March 2019 - April 2020

● Act as Manager On Duty (MOD); Problem solve hotel/guest concerns

● Responsible for balancing business day (Cash, CC and Direct Bills)

● Process reports to different departments via fax and/emails

● Check in/out guests

Education:

University of Indianapolis, Indianapolis, IN 46227 Part-Time Student - Accounting/Business Classes George Washington High School, Indianapolis, IN 46222 Diploma - Accounting/Business Classes

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