Customer Service Support
Resume:
Edward
Martinez
Edward Martinez
Tomball, TX 77377
****************@*****.***
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Skills
AutoCAD 2D/3D Drafting & Design, HVAC & Apartment Maintenance, Technical Problem Solving, Inventory & Stock Management, Leadership & Team Collaboration, Time Management & Organization Customer Service, Spanish Speaking
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Experience
Kroger / Overnight Grocery Manager
Oct 2012 - Apr 2024, Houston, TX
Led and supervised a team in organizing and stocking shelves during overnight hours, ensuring store readiness by morning. Managed inventory, oversaw product placement, and optimized shelf layouts for efficiency. Trained new employees, ensuring adherence to safety procedures and operational standards. Provided customer support as needed during overnight hours, maintaining store cleanliness and safety. Efficiently restocked products and organized shelves, ensuring availability and accessibility of inventory. Collaborated with team members to ensure timely restocking and minimal product loss. Assisted customers and maintained store standards during off-hours Ashley Crest Apartments / Make Ready/ Ticket Runner Aug 2008 - Jun 2012, Houston, TX
Performed preventive maintenance and repairs on HVAC systems, ensuring tenant comfort and system efficiency. Responded to service requests, diagnosing issues with plumbing, electrical systems, and appliances. Assisted in the installation of HVAC units, Conducted routine checks and upkeep on apartment units, minimizing downtime and improving tenant satisfaction. HVAC System Maintenance & Design Building Systems & General Maintenance Adaptable and quick to learn new tools and technologies. Strong work ethic with a focus on delivering quality results under pressure.
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Education
Windfern High School / High School Diploma
March 2007, Houston, TX
Lone Star College / AutoCAD Draftsman Certificate
Oct 2024 - Dec 2024, Tomball, TX
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References
Alfred Bettencourt Lead Maintenance Technician 346-***-**** Aleik Contreras Store CoManager 346-***-****
Mikel Baxter Receiving Manager 832-***-****
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