Music Technician

Alexandria Smith

***** ********* ***, *** *, Tujunga Ca, 91042 224-***-**** *****.*******@*****.*** Experience

Tally Health

Customer Service Associate March 2023 - February 2025

● Exceeded performance metrics such as response time and volume of tickets closedresultinginconsistentlyhighcustomersatisfactionratingsandtheclosing of 30% of all incoming tickets for the year 2024

● Educated customers on products and troubleshooting, proactively resolving concerns.

● Facilitatedthereportandresolutionoftechnicalissueswiththeengineeringteam, such as communication errors between vendors and order processing issues,or technical issues of the customer and back-end interface. John Paul Buzard Pipe Organ Builders

Pipe Organ Technician January 2019 – March 2020

● Performed tuning, maintenance, repair, and restoration of pipe organs for a diverse range of clients, including churches, concert halls, and private institutions.

● Served as a primary liaison with clients on-site, ensuring clear communication regarding service schedules, repairs, and daily care.

● Assisted in organ installations and relocations, coordinating logistics and ensuring client expectations were met.

● Quickly adapted to new repair techniques and troubleshooting methods, often self-teaching skills with minimal supervision to address unique instrument challenges efficiently.

● Maintained the workshop, organized tools, and materials, and supported senior technicians in large-scale restoration projects.

Flying Squirrel Music

Instrument Repair Intern January 2016 – August 2016

● Trained in woodwind maintenance and performed repairs on client-owned instruments.

● Assisted customers, discussing repair needs, providing estimates, and offering guidance on instrument care.

● Managed shop organization and inventory, ensuring an efficient workspace for repairs.

● Developed a strong ability to learn and apply repair techniques independently, solving issues through research and hands-on experimentation. Skills

● Troubleshooting and

research

● Music merchandising

● Inventory management

● Soldering

● Electrical wiring

● Fast and avid learner

● Empathetic listener

● Quick typist

Awards

● The Diapason 20 Under 30 -

2019

● The Semper Fidelis Award

for Musical Excellence -

2014

Interests

● Oboe

● Piano

● Pipe Organ

● Guitar

Education

Appalachian State

University

● Bachelors of Music

Merchandising and

Manufacturing

● Minor of General

Business

Wake Technical

Community College

Cary High School

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