Service Desk Representative
Resume:
Dawna Frost
***********@*****.***
Amelia, OH
Education
Experience
Cincinnati State Technical and C0mmunity College
Ass0ciates Degree
Applied Business
1995
Dedicated service desk professional with 30+ years of experience across a broad range of IT and helpdesk support functions. Skilled problem-solver able to communicate with users at all levels of technical proficiency.
Expertise includes:
Technical Troubleshooting on multiple platforms
Technical & User Documentation
Professional Experience
Atos IT Solutions Mason, OH
2011-July 2024
Application Analyst
Administrator for GoTo Rescue, Hitachi Password Manager, Clarify, Service Now and various other support tools used by service desk to support customers.
Demonstrated attention to detail in accurately providing support including communicating with internal and external customers.
Siemens Business Services Mason, OH
2001-2011
Knowledge Management Administrator
Administrator for Knox, Clarify, Hitachi Password Manager, and LogMeIn Rescue tools used by service desk to support customers.
Contact this candidate