Customer Service Front End

MICHAEL NICIOLI

Arlington Heights, IL ***** 847-***-**** *********@*****.***

Bachelor of Science: Business Administration, Marketing Northern Illinois University - DeKalb, IL

• Dean's List 2022, 2023, and 2024

Developed strong customer service and communication skills in fast-paced retail environment, looking to transition into new field. Proven ability to assist customers effectively, manage tasks efficiently, and maintain positive atmosphere. Seeking to leverage these skills in new setting to contribute to team's success.

• Advanced Microsoft Excel Skills • Skilled in Microsoft Teams

• Merchandising Expertise • Proficient in Microsoft 365

• Time management • Customer service skills

Front End Courtesy Clerk, 05/2018 - 08/2021

Jewel -Osco

Approached customers to assist in finding groceries while making suggestions on product selections and providing awareness of Jewel- Osco's daily deals.

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Aided cashiers in processing transactions, bagging items according to customer preferences, and unloading customers shopping carts.

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Was formally recognized as a top performer and in turn, as a key influencer, collaborated with team members on how to deliver Jewel-Osco's "Best in class customer service" to all customers.

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Pads Homeless Shelter, 09/2016 - 03/2019

Journeys Non-Profit Organization

• Self-motivated, with a keen sense of personal responsibility.

• Skilled at working independently and collaboratively in a team environment. American Legion Certificate Award for Leadership

EDUCATION

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

CERTIFICATIONS

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