Security Officer Front Desk
Resume:
Gregory T Mitchell
Chicago, IL
***************@***********.***
SUMMARY OF QUALIFICATIONS
●Demonstrated ability to provide welcoming, knowledgeable service to customers across a spectrum of employment settings
●Experienced at performing both outdoor and indoor custodial tasks including hazardous waste removal
●Proven ability to work among colleagues and with the general public from a diverse mix of cultures and backgrounds
●Adept at working independently or as part of a team
PROFESSIONAL EXPERIENCE
Security Officer
Titan Security Group, Chicago IL March 2023 - Present
●Welcomed guest and tenants,print out access badges as needed
●transfer calls to appropriate company /tenants or building managers as needed
●Write and pass down information to the next shift before leaving the front desk
●Operate turnstile gate and open other entrances through blue sky system Complete work orders and daily activity reports.
●Begin tours throughout the company building,inspect and reports any suspicious activity to the supervisor or manager
●Assist with elevator entrapments and paperwork related to entrapments
● Assist guest or tenants to desired location throughout the building
●train new employees or officers on rounds throughout the company building
Customer Experience Representative October 2021 to June 2022
BMO Harris Bank, Chicago, IL
●Welcomed customers, identified specific needs, and, when appropriate, initiated referrals to appropriate colleagues
●Supported customer requests for banking services including handling deposit/withdrawal transactions
●Queried customers to understand personal banking and credit card needs and integrated marketing promotions/programs into conversations in order to provide strategic advice
●Scheduled appointments as necessary
Housekeeping Specialist September 2017 to October 2021
Northwestern Memorial Hospital, Chicago, IL
●Used cleansers and equipment to clean/sanitize all aspects of patient rooms including sterilization of equipment used by doctors and patients
●Removed all waste, including biohazards, to appropriate disposal areas in accordance with strict hospital guidelines
●Operated floor care equipment, including T-7, T-2, and side-by-side scrubbing machines, to strip/scrub/wax flooring in hospital common/public areas
●Assisted guests and patients by providing directions and answering questions related to the facility
Field Service Representative June 2017 to September 2017
Cleanslate, Chicago, IL
●Engaged in customer service throughout the day with pedestrians and business owners to educate the community on the importance of recycling and the mission of Cara Chicago
●Provided comprehensive neighborhood beautification services including litter abatement, landscaping, and snow removal responsibilities as assigned each day in various locations
●Developed organization and prioritization skills to achieve goals within a strict time frame
Cashier June 2015 to April 2017
Harold’s Chicken Shack, Chicago, IL
●Received over 100 daily on-site and by-phone customer orders and managed all payment transactions
●Assisted with food preparation: seasoning/frying chicken, mixing sauces, making coleslaw
●Monitored store inventory and unloaded service deliveries packaged in up to 60-lb. boxes
EDUCATION AND TRAINING
Cara Chicago: Certificate of Achievement in Personal and Professional Development
Roberto Clemente High School, Chicago, IL: Diploma
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