Scrum Master Program Manager

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STEPHEN WILLIAMS

Scrum Master/Program Manager

PROFESSIONAL SUMMARY

A Military Veteran, Scrum Master, Agile coach and Program Manager with over two decades of expertise in guiding agile transformations and enhancing project delivery within the financial services, chemical, and cable sectors. Adept in implementing agile methodologies such as Scrum and Kanban, and proficient in tools like JIRA and Azure DevOps, leading to improved team performance and strategic alignment. Driven by a passion for innovation, consistently pioneering cutting-edge project management processes to optimize workflow and foster cross-functional collaboration.

EMPLOYMENT HISTORY

SCRUM MASTER/PROJECT MANAGER/AI CONSULTANTJul 2020 - Present

Comcast/Pyramid ConsultingPhiladelphia, Pennsylvania

Guide agile teams, enhancing delivery and team efficiency through strategic workflow optimization.

Facilitate agile ceremonies, ensuring project goals align and priorities are met effectively.

Coordinate with stakeholders to remove impediments, optimize project workflow and outcomes.

Lead architectural governance, improving project quality and strategic alignment in MarTech initiatives.

Pioneer streamlined project management processes, implementing effective metrics tracking and status reporting for enhanced team performance

Spearhead AI-driven agile transformations across multiple teams, implementing cutting-edge project management methodologies that boost delivery efficiency

Analyze and refine MarTech project workflows, establishing data-driven governance frameworks that enhance cross-functional collaboration

SCRUM MASTER/PROJECT MANAGERApr 2020 - Jul 2020

PMI/Mission staffNewtown Square, Pennsylvania

Led team downsizing to 12, boosting efficiency and team collaboration.

Mentored Agile team, enhancing self-management and productivity.

Educated management on Agile, aligning goals and improving outcomes.

Established Azure DevOps bug process, improving issue resolution.

SCRUM MASTERAug 2019 - Mar 2020

Bank of America/DiversantNewark, Delaware

Scrum Master of 2 SAFe application software development scrum teams consisting of twelve members per team.

• Team development tools: Java, AWS, Github, Jira, JQL, Portfolio, and Confluence. My responsibilities/ accomplishments included:

• Responsible for standing up 2 new agile teams and enabling them to function as self-managing and high-delivery teams.

• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.

• Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcomes resulting in enhanced performance.

• Removed obstacles for the team by escalating issues to leadership resulting in early delivery of customer issue solutions.

• Quarterly PI planning meetings with stakeholders and senior management to provide team estimates.

SCRUM MASTERJul 2016 - Jul 2019

Comcast/CEIPhiladelphia, Pennsylvania

Led 6 Agile teams to enhance app development, boosting velocity by 20+ story points.

Facilitated sprint planning and retrospectives, ensuring efficient backlog management.

Collaborated with cross-functional teams for Netflix integration into Comcast X1.

Implemented standard reporting processes, improving data accuracy and accessibility.

Managed Photos App project, enhancing API services and messaging for better user experience.

SCRUM MASTER/PROJECT MANAGERMar 2016 - Jun 2016

JP Morgan Chase/ExperisWilmington, Delaware

Led 3 scrum teams in defect management for JP Morgan Chase's Integrated Disputes System.

Tracked backlog and metrics, enhancing project transparency and team efficiency.

Facilitated agile practices, fostering team collaboration and stakeholder engagement.

Resolved daily impediments, ensuring timely delivery and quality improvement.

Guided teams from project start to final product, achieving significant operational gains.

Led three cross-functional scrum teams in defect management, implementing agile frameworks and delivering measurable improvements in product backlog efficiency

SENIOR PROJECT MANAGER/SCRUM MASTERJun 2015 - Jan 2016

Capital One/YohWilmington, Delaware

Performed the dual role of project manager and agile scrum master

• Migration of Lower Environments to Amazon Cloud Services (AWS):

• Provided direction and leadership to the agile workgroups required for the migration of all lower application environments, to the cloud.

SENIOR PROJECT MANAGER/SCRUM MASTERAug 2013 - May 2015

Barclaycard/The Judge GroupWilmington, Delaware

Worked in tandem with various agile coaches to facilitate the spin up of new agile teams as the company shifted away from waterfall methodology.

Key Projects:

• Account Aggregator Project: Managed a project to prevent aggregator screen scrapping, which puts a heavy system burden on the customer website by the development an OFX interface service. This service provided high-performance, cost-effective access to centralized applications, such as Citrix, FTP daily feeds, and RemoteAccess.

• Real Middleware Project: Successfully managed the project designed to increase system capacity and stabilize Middleware deployments by standing up nine new servers for the production, disaster recovery and performance environments. Consolidate all existing firewall rules and permissions in each environment and document impacted servers and internal vendors and internal applications.

SENIOR PROJECT MANAGER/SCRUM MASTERFeb 2010 - Jul 2013

Dow Chemical Company/Accenture LLCPhiladelphia, Pennsylvania

Scrum Master for 2 Agile teams responsible for the extraction and transformation processes used for data warehousing.

• The teams were responsible for working with multiple sources of data as well working with externals team responsible for the data load process.

PROJECT MANAGERMay 2005 - Feb 2010

First Data Corporation/Accenture LLCWilmington, Delaware

Project Manager of a large, multi-national project team for the Debit IT portion of the new RFID-based, contactless debit card transaction management system, Documentation, Training, and Support.

TEAM LEAD / APPLICATION ARCHITECTAug 2001 - May 2005

First Data CorporationWilmington, Delaware

Daylight Savings Upgrade Project: Serving as Project Lead responsible for the research of the existing systems to determine the impact of daylight savings expansion and what enhancements were required.

SENIOR APPLICATIONS ARCHITECT /TEAM LEADJul 2000 - Aug 2001

Fiserv Securities, IncorporatedPhiladelphia, Pennsylvania

Responsible for system enhancements to the COBOL-based in-house and SIS statement systems. Modified the existing in-house system to provide cost-basis information on monthly customer statements.

EDUCATION

BUSINESS ADMINISTRATION PROGRAM2012

Purdue University Global

DIPLOMA IN COMPUTER PROGRAMMING1989

Computer Learning Center

COURSES

ONLINE PROJECT MANAGEMENT TRAINING2012

PM Prepcast

XML PROGRAMMING FUNDAMENTALS2003

Global Knowledge

INTRODUCTION TO UNIX SHELL PROGRAMMING2002

Global Knowledge

EFFECTIVE MANAGEMENT COURSE, PROJECT PLANNING2001

Global Knowledge

CLIENT SERVER CONCEPTS AND SOLUTIONS1994

Tandem Computers

SKILLS

Agile, Scrum, Kanban, SDLC, Stakeholder Management, Project Management, SAFe, JIRA, Azure DevOps, AWS, Java, Team Leadership, AI, Confluence, Sprint Planning, Waterfall, Smartsheets (Skillful).

LINKS

LinkedIn: www.linkedin.com.

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