Customer Service Community Engagement
Resume:
Gary D. McNair
Lt *** Jackson, MS 39213
*******@*****.***
My career objective is to successfully acquire a position within an agency that is committed to integrity, exceptional moral behavior, safety, service and positive community engagement and allows utilization of my skills and qualities to assist in providing and over exceeding that standard. I also endeavor to show improved results for the prospective employer and meet new challenges through dedicated perseverance and continual learning.
Work Experience
February 2017-Present- Driver
Clems Trucking- Jackson, MS
●Communicated with dispatcher, other drivers and customers by means of wireless devices and on-board computers
●Ensured cargo is secured properly compliant with safety requirements
●Followed safety procedures for transporting hazardous goods
August 2015 to November 2016- Driver
KLLM Transports- Richland, Mississippi
●Operated and drove different kinds of trucks to transport goods and materials over long distance
●Ensured cargo is secured properly compliant with safety requirements
●Followed safety procedures for transporting hazardous goods
●Performed pre-trip, en-route and post-trip inspection of vehicle
●Recorded cargo information, hours of service, distance travelled and fuel expenditure
●Maintained log books
●Communicated with dispatcher, other drivers and customers by means of wireless devices and on-board computers
June 2013 to July 2015- Lead Agent (Customer Service)
Greyhound- Houston, Texas
●Lead Agent interacting with customers to provide them with information to address inquiries regarding tickets and operation of bus terminal. In addition, help with resolving all customer complaints or concerns.
●Answer phones and respond to customer requests
●Sell tickets and place customer orders in computer system
●Balance tickets sold
●Transfer customer calls to appropriate staff
●Identify, research, and resolve customer issues using the computer system
●Follow-up on customer inquiries not immediately resolved
●Complete call logs and reports
Regional Bus Driver
●Assist passengers boarding, exiting the bus, and loading/off-loading passenger’s baggage
●Complete appropriate paperwork for possible maintenance and problems
●Serve as the primary contact and representative for greyhound doing all customer interactions
●Adhere to all D.O.T. rules and regulations
●Complete appropriate paperwork for mileage
●Assist with maintenance and, cleaning of transportation vehicles when necessary
May 2011 to May 2013- Warehouse Manager
The Look Enterprises, Inc. (TLE) - Houston, Texas
●Interact with fortune 500 companies regarding product delivery and inventory
●Managed 10 warehouse personnel
●Ship products across U.S. and U.S. Territories
●Type spreadsheets for customer contact information and maintained company warehouse inventory ($3 Million)
●Prepare necessary reports for data analysis and restricted access to customer information (Federal Government)
●Maintain paper and electronic files with regards to company policies and procedures for the warehouse
Education
Magee High School, Magee, MS
May 2003
Simpson County Vocational Center, Mendenahall, MS
Study: Building Trades
2001-2002
Earle C Job Corps Academy, Morganfield, KY
Study: Health Occupations
2004
License(s)/Certification(s)
●CDL class A- Ace Training Trucking School, Byram, MS
●Valid Motor Vehicle Record (MVR)
●Clear Criminal Background Check (CBC)
●DOT certified
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