Technical Support Maintenance Technician
Resume:
James Zerbel
Kalamazoo, MI
******.***@*****.***
Professional Summary
Dedicated, self-driven and enthusiastic with over 20 years of experience in Technical Support. Looking for a new opportunity. I am adaptable and can easily catch on to any new task. My organization and management skills allow me the ability to pay great attention to detail whether I am working individually or with a team. I am loyal, dependable and have adapted great skills and knowledge with my years of experience.
Experience
Chem Link, INC
Maintenance Technician/Batch Tender • Schoolcraft, Ml 02/2024 - 12/2024
Produce sealants, adhesives, and coatings through specific batch instructions and formulas.
Preps and stages all batches while ensuring adherence to instructions and formulas.
Achieves performance objectives as required.
Provides backup assistance to other departments as needed.
Complies with all safety, health, regulatory, and personal protective equipment (PPE) laws and policies.
Requires the physical ability to lift bags weighing up to 50 pounds into machines and to be medically fit to wear a half-mask respirator.
aintaining cleanliness in the work area, which includes managing trash, cleaning floors, ensuring machine cleanliness, and implementing 5S activities
Precision Garage Door of West Michigan
Garage Door Installation and Sales • Grand Rapids, Ml 05/2023 - 09/2023
My focus was to provide garage door sales, installation, repairs, and service of residential garage doors.
Great understanding with communication skills like, active listening, verbal and non-verbal ques which allowed great opportunities to build solid relationships with my team and the people we serve in the community.
Gained knowledge in diagnosing and resolving complex mechanical issues.
Developed manufacturing processes by designating and modifying equipment for fabricating, building, assembling, and installing different mechanical components.
Commitment to ensuring the highest safety and quality standards.
Stryker
Technical Support • Portage, Ml 02/2001 - 05/2023
I was responsible for assisting field service representatives as well as external customers in trouble shooting the Acute Care Product line which consisted of dozens of different products within that specific product line.
Develop very detailed and concise product solutions.
Quick problem-solving skills.
Developed strong bonds with field service representatives, as well as customer service representatives.
Worked side by side with multiple departments within Stryker giving me the opportunity to gain overall knowledge of the business not limited to just my department.
Fast critical solutions as well as thinking outside the box to achieve important goals for myself and my team.
Stryker
Specialty Line-Production • Portage, Ml 05/1995 - 02/2001
I assembled the 1550 Specialty Electric Extended Stretchers, litter tops, and lift basis. Working with a team that wants to achieve the same goal.
Develop great time management skills ensuring to surpass deadlines and goals given to me individually and my team.
Ability to be adaptable in any situation even at a moment’s notice.
I learned that I not only need to be confident with my skills but also confident with my team.
Learning together, working together, and achieving together.
Fabrication • Portage, Ml 06/1993 - 05/1995
In the Fabrication Department/Deburring, I was responsible for cutting raw material to proper lengths on stryker hospital beds and stretchers as well as deburred raw material after going through the cut-off saw operations.
Requires strong attention to detail.
Extensive Trainings: Safety and Industrial rules, regulations, and guidelines.
Ensure the product you output each time has the integrity and consistency required.
Skills
Software troubleshooting, Customer Service, Problem Resolution, Communication skills, Operating systems, communication skills, Detailing Experience, Fabrication, Materials Handling Experience, Assembly Experience, Multichannel Marketing.
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