Customer Service Representative

JOY CHIKA NWAIKU

Address ** ****** ***, ***-***** ESTATE, ISOLO, LAGOS STATE.

Phone- +234********** E-mail- *************@*****.***

PROFESSIONAL PROFILE

A Passionate Administrative, and Communication expert with a drive to deliver high-quality support for business excellence and success, I possess a blend of unique skills to improve business operations, enhance employee engagement and promote a culture of teamwork and growth. I am excited to bring my expertise to a forward-thinking organization and contribute to its success.

CORE COMPETENCE

Computer Literacy

High Verbal and Written Communication Skill

Good Interpersonal Relationship

People Management and Problem Solving Skills

Negotiation Skill

Critical Thinker and Fast Learner

PRIOR WORK EXPERIENCES

SOPAVI AND SONS VENTURES – Manager 2022 – 2024

* Improved Administrative efficiency and work environment

* Enhanced customer satisfaction and database

* Improved Employee engagement and welfare

NAYA FASHION AND STYLE - PERSONAL ASSISTANT/SECRETARY 2020 – 2021

* Improved employee engagement

* Effective conflict resolution.

* Talent acquisition and development.

* Strategic Planning and collaboration.

PROFESSIONAL CERTIFICATION

NYSC Discharge Certificate 2020

Project Management 2020

Customer Service and Relationship 2020

Diploma in Computer Studies 2010

EDUCATION

NATIONAL OPEN UNIVERSITY OF NIGERIA (NOUN) IN VIEW

DELTA STATE POLYTECHNIC OGWASHI-UKU, DELTA STATE OCT 2013 -JULY 2018

HND Mass Communication

PERSONAL PROFILE – DETAILS

Date of Birth : 13th November, 1992

Sex : Female

Hobbies : Reading, Researching and Writing

REFEREES

Available on request

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