Scrum Master Project Manager

Shanna Tutt 571-***-**** ******.****@*****.***

Adaptable, organized, and proactive Scrum Master and Project Manager with a proven track record of leading Agile teams, driving digital transformations, and optimizing project delivery. Adept at coaching cross-functional teams, facilitating Agile ceremonies, and implementing continuous improvement strategies to enhance efficiency and product quality. Skilled in stakeholder engagement, risk management, and process optimization to align project goals with business objectives. Passionate about fostering a culture of collaboration, innovation, and high performance

SKILLS.

Agile Coaching

Sprint Planning

Project Management

Roadmap Development

Risk Mitigation

Stakeholder Engagement

Budget & Resource Allocation

Cross-functional Collaboration

Interpersonal Communication

Research & Reporting

Change Management

Strategic Planning

CERTIFICATIONS

Scrum Alliance

Certified Scrum Master (CSM)

Certified Agile Leadership Essentials (CAL-E)

Certified Agile Leadership for Organizations (CAL-O) Certified Agile Leadership for Teams (CAL-T)

Scrum.org

Professional Scrum Master I

Advanced Innovation Group Pro Excellence

Lean Six Sigma White Belt

Lean Six Sigma Yellow Belt

PROFESSIONAL CAREER HISTORY

Wex, Inc. 2017 – 2025

Agility Engineer & Sr. Scrum Master 2020 – 2025

● Leads Agile transformation initiatives across multiple teams, fostering a culture of continuous improvement, collaboration, and high-performance

● Facilitates Agile ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives, ensuring alignment with business goals

● Partners closely with Product Owners and development teams to refine and prioritize the product backlog, optimizing workflow efficiency

● Drives Agile coaching and mentorship, upskilling Scrum teams in Agile best practices and Scrum methodologies

● Identifies and mitigates roadblocks that hinder project delivery, ensuring seamless execution of sprints and releases

● Oversees Jira board management, performance tracking, and process optimizations to enhance team productivity

● Leverages data analytics tools to monitor Agile metrics, providing actionable insights for process enhancements

● Champions servant leadership principles, fostering an environment of trust, transparency, and team empowerment Scrum Master & Project Manager 2019 – 2020

● Managed the full project lifecycle, from planning to execution, ensuring scope, schedule, and budget adherence

● Facilitated Scrum events and promoted cross-functional collaboration, streamlining communication between development, business, and executive teams

● Led a multimillion-dollar strategic partner migration, successfully saving the company $20M in costs while improving operational efficiency

● Provided post-implementation support, overseeing risk management, issue resolution, and process stabilization

● Conducted vetting of customer configurations using TSYS green screens, aligning system solutions with business requirements; Developed KPIs to measure project success, ensuring alignment with stakeholder expectations

● Managed project documentation, compliance, and reporting to ensure transparency and accountability across all levels of the organization

Senior Account Services Manager & Scrum Master 2017 – 2019

● Managed strategic accounts, including American Express, driving high client satisfaction, retention, and revenue growth

● Partnered with teams to develop customer success strategies, analyze client needs, and shape product enhancements

● Led cross-functional teams to deliver seamless client implementations, ensuring timely and efficient onboarding

● Gather business requirements and create user stories to execute customer needs

● Conducted data analysis to track key performance metrics, identifying trends and opportunities for operational improvements

● Communicated project objectives and updates with stakeholders at all levels, from executives to technical teams

● Provided pre-deployment support for product enhancements, driving process improvements and customer satisfaction. AOC Solutions 2014 – 2017

Senior Client Relationship Manager

● Managed top-tier banking clients, ensuring high customer satisfaction, retention, and long-term partnerships

● Led client onboarding initiatives, providing training on Encompass financial platforms and ensuring seamless integration

● Conducted quarterly business reviews, delivering strategic insights and recommendations to optimize client outcomes

● Analyzed financial data and market trends to provide informed decision-making support for clients and stakeholders

● Spearheaded large-scale system enhancements, collaborating with developers to optimize the Encompass application for a better user experience

● Fostered a culture of collaboration, mentoring Account Managers to enhance team performance and professional growth TECHNICAL SKILLS

Jira, Nave, Salesforce, Zendesk, Google Workspace, Confluence, Trello, Azure DevOps, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

EDUCATION

University of Phoenix Bachelor of Science: Business Management

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