Customer Service Data Entry

Georgio Russell

Fairburn, Georgia 404-***-**** **************@*****.***

SUMMARY

A results-oriented and dedicated customer service professional with over six years of experience in handling complex customer inquiries, managing challenging situations, and fostering strong customer relationships. Known for delivering exceptional service while maintaining a calm and solution-focused approach, even in high-pressure environments. Skilled in assessing customer needs, offering tailored solutions, and effectively communicating with clients to ensure their satisfaction. Proven track record in improving service metrics, increasing customer loyalty, and collaborating across teams to optimize processes and achieve business objectives. Adept at managing customer expectations, providing detailed information, and handling customer service transactions from start to finish. Eager to contribute to a dynamic team where my problem-solving skills, customer-first mindset, and organizational abilities can create a positive impact.

SKILLS

Detailed oriented

Excellent Decision-Making Skills

Excellent communication skills

Data entry

Time Management

Organizational Skills/ Multi-tasker

Money handling abilities

Payroll

Problem Solving Skills

Clerical Support

MS office, excel spreadsheet proficient

Kelly Blue Book Services- Dispatcher MARCH 2024 - NOV 2024

Prioritize calls by urgency and importance

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Route calls using a mapping software to find the best routes and direct vehicles to their destination.

APPLE inc.- Customer Support Specialist April 2022 – OCT 2023

Managed incoming calls and customer service inquiries

Identified and assessed customer needs to achieve satisfaction

Followed communication procedures, guidelines, and policies

Took extra steps to ensure excellent service standards and sustainable customer relationships

Amazon - Customer Service Representative JAN 2018 - DEC 2021

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

EDUCATION

Westlake High School 2015

Atlanta Technical College HVAC Technician Diploma in Process 2025

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