Software Engineer Senior System

Shaheen Shaik

E-mail: ***************@*****.***

Cell :+1-309-***-****

Professional Summary

Having around 6 years of Professional Experience as Senior Software Engineer in developing applications using BPM tools like Camunda and Pega.

Worked as Senior System architect in Evonsys .

Worked as Senior System architect in Aaseya IT Services.

Work Proficiency

Having hands on experience on concepts of Camunda 8.x and v 7.x.

Having hands on experience on concepts of Pega 23.x,8.x and v 7.x.

Hands on experience in PRPC concepts like designing Flows using Activities, Data transforms, Flow Actions, Harness, Section, Dynamic Layouts, paragraphs, Smart Layouts, Decision rules, Declarative rules, HTML fragments and Agent rules.

Having expertise on Gen AI features and constellation views.

Having expertise on App studio development and branch development.

Good understanding on Traditional DX version apis and Constellation apis.

Created views in app studio to support business needs.

Created insights from App studio to support reporting requirements.

Having knowledge on Pega Customer service and Digital messaging services.

Successfully translated functional designs into technical solutions using Pega best practices.

Having good knowledge on Agents, Queue processor and Job scheduler.

Created reports with data from multiple tables using different joins.

Hands on experience in Camunda concepts like designing various flows, subprocesses and embedded subprocesses.

Implemented user tasks with Camunda forms.

Implemented service tasks and task listeners in logic in spring boot.

Having expertise on Gen AI features in desktop and web modeler.

Having expertise on Task list functionalities like claiming a task and unassign tasks.

Successfully translated functional designs into technical solutions using Camunda best practices.

Having good knowledge on creating BPMN and DMN diagrams in Desktop modeler and web modelers.

Created reports in Optimize with data from multiple process using reports and collections.

Having Expertise on various OOTB integration technologies like SOAP, REST, SendGrid etc.

Implemented custom connector templates to accommodate business requirements.

Having knowledge on internal and external database mappings.

Clear understanding of debugging tools like Optimize for incidents and variables mismatch and other BPMN erros.

Strong expertise in Pega prpc.

Good estimation & client interfacing skills.

Good communication skills.

Quick learner of new technologies & positive attitude towards the changes in the Industry

Certifications:

Completed BPMN and DMN courses in Camunda academy.

Completed Integrations course in Camunda academy.

Participated in Camunda Conference in Newyork.

Pega Certified Senior System Architect (CSSA)

Pega Certified System Architect (CSA)

Pega Certified Decisioning consultant (CPDC)

Educational Profile

B.Tech from Sri Vasavi Institute of Engineering and Technology.

Project #1:

Title : MIS (Multi Inspection System)

Client : MOMRA

Team size : 7

Role : Developer

Technology : Camunda 8.x, Keycloack, React, Spring boot.

Description:

The Multi Inspection Solution (MIS) revolutionizes the way organizations conduct inspections across various channels. Built on the versatile low-code platforms, AIS enables organizations to swiftly adapt to rapidly changing regulations and quality standards. MIS leverages configurable checklists to ensure comprehensive tracking and reporting of non-compliances, providing thorough oversight and adherence to standards. Designed to be industry-agnostic, AIS streamlines the inspection process, making it more efficient and effective.

Responsibilities:

Worked BPMN flows for inspection and Checklist flows.

Worked on DMN rules for managing configuration data.

Have expertise on Integrations like Sendgrid, Rest connectors etc.

Implemented custom integrations templates.

Implemented service tasks using spring boot.

Worked on Subprocess and call activities.

Worked on task listeners.

Worked on various APIs like Tasklist, Operate, Optimize.

Implemented User management in Identity console.

Implemented reports in Optimize.

Project #2:

Title : (CIT) First Citizens Bank

Client : FCB

Team size : 9

Role : Senior System Architect

Technology : PRPC

Description:

CIT is a division of First Citizens Bank, the largest family -controlled bank in the United States, continuing a unique legacy of strength, stability and long term thinking that has spanned generations. Pega provides support to complex business problems and support global customers. The company’s commercial banking segment brings a wide array of best – in-class lending, leasing and banking services to middle- market companies and small business from coast to coast. First Citizens also operated a nationwide direct bank and a network of more than 600 branches in 22 states many in high-growth markets.

Responsibilities:

Participated in stand-up sessions.

Worked on Data flows, Agents and Listeners.

Able to resolve the issues based on priority.

Able to collaborate with clients across the globe.

Mentored and provided support to the junior team members.

Worked on PDC alerts to analyze Service request logs.

Analyzed log files to get the more insight about the issues.

Project #3:

Title : GCS (Global Client support)

Client : Pega

Team size : 9

Role : Senior System Architect

Technology : PRPC

Description:

Pega systems is the leader in cloud software for customer engagement and operational excellence.

Pega technology – CRM, digital process automation, robotics, AI, and more – has empowered the world’s leading companies to achieve breakthrough results. Pega provides support to complex business problems and support global customers.

Responsibilities:

Participated in stand-up sessions.

Worked on PDC alerts to analyze Service request logs.

Provided the solution/support to the Customer for the service requests.

Analyzed log files to get the more insight about the issues.

Worked on Data flows, Agents and Listeners.

Able to resolve the issues based on priority.

Able to collaborate with clients across the globe.

Mentored and provided support to the junior team members.

Worked on PAL, PLA, PDC and other debugging tools.

Project #4:

Title : CVPP (Covid payment plan)

Client : StepChange

Team size : 15

Role : Senior System Architect

Technology : PRPC 8.4, Jboss, SQL Server.

Description:

Step Change is a non-profit debt charity organization in UK. Step Change started an initiative to help the people in UK who were affected with covid19.People in UK who can’t pay their debts can register with CVPP to get assistance from Step Change.

Responsibilities:

Extensively worked on Skins to meet customer needs.

Developed Agents according to business requirements.

Worked on different kinds of portals like CSR and end user.

Implemented business rule delegations.

Involved in understanding the business requirements and provided the estimates.

Extensively worked on SLA and Routings.

Implemented linear, Summary and Chart reports.

Participated in RAP creation and deployment support.

Extensive debugging and usage of PEGA best practices to eliminate rule warnings

Project #5:

Title : E-Pragati

Client : Ministry of Education A.P, India

Team size : 10

Role : Senior System Architect

Technology : PRPC 7.3.1, websphere, PostgreSQL.

Description:

E-Pragati is a framework that provides integrated services to citizens through free flow of information. It is going to be used to user in an era of good governance, characterized by efficiency, effectiveness, transparency, and foresight.

E-Pragati, the Andhra Pradesh State Enterprise Architecture, is this new paradigm. It is a mission-centric approach and a framework, to galvanize the pan-government ecosystem by transcending boundaries to design and deliver services in a coordinated, integrated, efficient and equitable way that citizens and businesses demand and deserve.

Responsibilities:

Participated in DCO sessions.

Created data model for the application.

Developed Agents according to business requirements.

Involved in understanding of As-Is process of different departments

Implemented Aadhar Authentication with Authentication services.

Implemented QR code generation.

Involved in understanding the business requirements and provided the estimates.

Provided technical assistance for the team.

Implemented linear, Summary and Chart reports.

Participated in RAP creation and deployment support.

Extensive debugging and usage of PEGA best practices to eliminate rule warnings

Personal details:

Full Name: Shaheen Shaik

DOB: 06-feb-1993

Qualification: B.Tech (Computer Science)

Phone no: +1-309-***-****

Email Id: ***************@*****.***

Sk.Shaheen

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