Customer Service Assistant Manager

Jennifer Jerrell

Rudy, AR ***** 479-***-**** ********@*****.***

Objective

Experienced professional seeking more than employment or a paycheck! I'm searching for a company I can retire from, with advancement opportunities and a company willing to compensate an individual based on experience, hard work, dedication, and an unprecedented work ethic.

Skills

Organized

Excellent time management

Dependable

Trust-worthy

Excellent Customer Service

Work Experience

PHLEBOTOMY TECHNICIAN 05/2014 - 01/2022

Educated operations team on best practices, company policies and service excellence standards Developed and maintain operational guidelines for staff Developed productive, profitable and achievement-oriented working environments for employees Evaluated current operational strategies and recommend improvements Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service Analyzed prior delivery processes and uncovered more efficient method Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction Built relationships with customers and managed accounts to drive revenue and profit PHLEBOTOMIST & PROCESSING TECHNICIAN 06/2012 - 07/2018 CSL PLASMA

Promoted to designated trainer for all new donor floor technicians within four months Promoted to designated trainer for new processing technicians within four months As a designated trainer both on the donor floor and in the lab, it was my responsibility to ensure all personnel were dressed properly in PPE, following any and all (SOP'S) standard operating procedures, to ensure not only my teams safety but our donors safety as well

ASSISTANT MANAGER, HEAD WAITRESS, FOH TRAINER

Shogun

Responsible for handling all truck orders each week and building rapport with each vendor Responsible for recruiting new talent and training all front of house employees When necessary, I worked as the hostess, waitress, cashier, and also took call in orders Once promoted to assistant manager, began daily bank deposits GREETER, HOSTESS, AND WAITRESS

Folie' A Duex

Ensured each guest was treated just like family

Greeted each and every guest with a smile and positive attitude OPERATIONS MANAGER

Pier One Imports - Fort Smith, AR

Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction Protected company assets from loss such as theft or damage by setting and enforcing effective security policies Used POS system to process sales, returns, online orders and gift card activations Responsible for any incoming and outgoing freight

Accountable for the accuracy of the shipment and its inventory but also responsible for keeping the stores' inventory as precise as possible

Enhanced employee management by developing schedules, tracking time and administering payroll Monitored and improved efficiency of processes, team performance, and customer service. Directed operations staff by providing guidance, training, and support in order to meet company objectives. Maintained accurate inventory records to track stock levels and minimize costs. Ensured compliance with safety regulations and maintained a safe work environment for all personnel. Established effective relationships with vendors to negotiate pricing and secure materials needed for production. Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary. Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards. Assessed employee development needs and provided feedback on their progress towards meeting goals. Education

Petra Allied Health - Phlebotomy Technician

Graduated with 27 out of 30 attempts good sticks, best in the class, finished with a 99% GPA: 99%

University Of Arkansas at Fort Smith - Fort Smith, AR Associates degree Nursing, psychology

Six hours shy of my associates degree in general studies, which I'm currently a junior and finishing online as our Spring semester just began. I'm planning on getting a Bachelors of Science in Nursing. References

Russell Perez, 702-***-****, Assistant manager at CSL Plasma for 2 1/2 years Gary Lee, 479-***-****, Manager at Rick's Rib House for 7 years Nikki Davis, 479-***-****, Supervisor at Shogun' for 6 years Joshua Blake, 479-***-****, Head chef at Folie' A Duex Key Qualifications

Phlebotomy technician since 2009

Twenty three years of customer service experience

Excellent communication skills

Team player

Proven leader and calm under pressure

Perfectionist

Positive personality

Very quick learner

Dependable

Available day of night should something arise leaving my team short-handed

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