Customer Service Cagayan De

**************@*****.***

Cell# 646-***-****

POSITION APPLIED FOR: OFFICE ASSISTANT

GLADYS V. SALVAñA

Education : Graduated with a BACHELOR’S DEGREE - B.S COMMERCE MAJOR IN BUSINESS MANAGEMENT-March 2001-ATENEO DE CAGAYAN-Xavier University, Cagayan de Oro City,Philippines

Certificate of completion

Global Leadership center

Cdo, Philippines,2011

Others B.S Nursing-3rd year level-

Ateneo de Cagayan-Xavier University,Cdo, Philippines,1992-1997

Certificate of Completion on :

#Pharmacy Services -Mana Millennium School,Cdo, Philippines

#Basic Health care- Alternative Learning System,Cdo, Philippines

# Culinary and arts --Alternative Learning System,Cdo, Philippines

STRENGTHS & SKILLS:

Computer skills- Email,chat support #Able to work with operating systems =Microsoft Windows,Mac OS, Chrome OS, Android, BlackBerry OS,

Typing speed of 47 words/minute

•With initiative anticipating the work needs of supervisors/managers to hit the target goals

•HONEST,DEPENDABLE Maintaining Confidentiality

•FLEXIBLE,TAKING INITIATIVE;Attentive to Details

•Composing Effective Correspondence

•PUNCTUAL TO WORK -Consistently Meeting Deadlines

• FAST LEARNER

•Resolved customer issue with 100%First call resolution and Net promoter score

•Team player, flexible, can get along easily with a mindset for excellence and productivity

• Customer- centered, friendly, approachable enough to give a world class customer experience

•CAN MULTITASK WITH GOOD TIME MANAGEMENT

> GOOD INTERPERSONAL SKILLS-able to build & maintain strong & long-term relations with new & existing clients & network

> GOOD LEADERSHIP & MOTIVATION SKILLS-Able to supervise,motivate & guide a team

>GOOD ANALYTICAL & DECISION SKILLS-Able to analyze & resolve work problems wisely & quickly

>GOOD organizational & negotiation skills

> GOOD written and verbal communication skills-can speak ENGLISH fluently- can explain clearly

>Team player, driven, motivated

AWARDS:

>TOP UNIT MANAGER-FOREST LAKE,CAGAYAN DE ORO,PHILS.-2005

> ICE BREAKER>CAMELLA HOMES,CAGAYAN DE ORO City, Philippines-OCT.2016

>ICE BREAKER- GOLDEN HAVEN MEMORIAL,Cdo, Philippines> FEB.2013

>SALES PRODUCER -GOLDEN HAVEN,Cdo City, Philippines -March 2013

WORK EXPERIENCE:

1.Customer Care Rep for Tmobile-2022>2023

>>>Handled inbound calls, determined and resolved root causes to customer concerns and inquiries, identified appropriate revenue and service enhancement opportunities, and explored customer needs to develop loyal and profitable customers, including activations, payment arrangements, and other collections activities, when appropriate

>Hit the target metrics for Net promoter score, with 100% First call resolution, and customer service satisfaction

2. Call center agent for AT&T-2021>2022

>worked in a fast-paced, inbound contact environment that handled a high volume of calls, chats, emails, or other types of customer interactions.

used multiple tools and systems and resolved various service, billing, and payment inquiries …

Resolved customer’s concerns and got a commendation call

3.Customer service representative-Vodafone UK -2019 -2020-

>Handled Inbound calls and hit the score metrics with good Net Promter score ( many promoters with happy customers and positve feedbacks like “Give her a pay raise” and “rep.delivered an excellent customer service

4) Unit Manager-Forest lake – Hit the sales target on product launching, awarded as one of the Top Sales managers

Managed a team of high caliber sales consultants and achieved the sales targets-

5.Capriwood computers Dubai,United Arab Emirates –Sales and marketing

6.Nursing Intern- Northern Mindanao Medical Center,Cdo,Phiippines-2009-2011

-Implemented Nursing care plans following doctors orders

-Vital signs taking and nursing interventions

Charting,patients’ health teachings

7.Office Admin/Secretary-Standox Dupont Dubai,UA.E-2002-2003

>General admin and secretarial tasks

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