Computer Technician

ABRAHAM PUTHENPURACKAL KURIAN

Columbia, SC 839-***-**** **************@*****.***

SUMMARY

Over 34 years of experience in Technical Customer Support including installation, maintenance and troubleshooting of Servers, PCs, Laptops, Routers, Printers and accessories. Led a very responsible and successful role in service co-ordination, marketing and sales Support. Proven leadership in building and motivating diverse technical teams to achieve outstanding results and ensure on-time delivery of completed projects staying within budget.

TECHNICAL SKILLS

Operating Systems Windows 11/10/8/7/Vista/XP/Me/98/95/3.1/MSDOS Server Win NT/2000/2003/2008/2008R2/2012/2012R2/2016 Novell Netware 3.11/3.12/4.0/4.2

Hardware Servers/PCs/Laptops/Printers/Scanners/Routers/Switches/Modems Software MS Office 2003/2007/2010/2016/2019/2021

PROFESSIONAL EXPERIENCE

Amazon.com Services LLC Columbia, SC. April 2024 - Present Sortation Associate

• Proficiently sorting a high volume of packages according to established procedures and guidelines.

• Ensuring accuracy and precision in sorting to maintain the integrity of shipments and meet customer expectations.

• Collaborating with team members to streamline operations and enhance efficiency in the sorting process.

• Adhering to strict safety protocols and guidelines to create a secure working environment for myself and colleagues.

• Actively seeking opportunities to improve sorting processes and contribute to achieving departmental performance goals.

BITSTREAM COMPUTERS Kerala, India June 1999 – November 2023 Manager Customer Support

• Manage and direct organization toward primary objectives on the basis of profit and return on capital

• Oversee operations of all decisions within the company

• Develop, implement and coordinate divisional compliance of company-wide goals, policies and procedures with management team

• Installation, maintenance and troubleshooting of Servers, PCs, Laptops, Routers, Printers and accessories

• LAN layout, Structured cabling and Network management along with allocation of service calls to support engineers

• Handle and manage Extended Warranty and Annual Maintenance Contracts

• Generate and document service-related reports and statistics

• Coordinate and provide marketing and sales support to sales department Nexus Computers Pvt. Ltd. Kerala, India June 1991 – May 1999 Senior Engineer - Customer Support

• Installation, maintenance and troubleshooting of Servers, PCs, Laptops, Routers, Printers and accessories

• LAN layout, Structured cabling and Network management

• Provide back-end support to dealers for NEXUS proprietary products

• Provide front-end support to foreign brands – IBM range of products marketed by NEXUS Aurelec Data Processing Systems India July 1989 - May 1991 Technician

• Installation, maintenance and troubleshooting of PCs, Telex Machines, Printers and other devices Datamen Consultants Pvt. Ltd. India November 1986 - October 1988 Jr. Data Entry Operator

• Data entry of daily manual bills for computerisation

• Error correction and checking of manual and computer bills CERTIFICATIONS & ACHIEVEMENTS

• Microsoft Certified IT Professional (MCITP) ISO 9001:2008

• Microsoft Certified Technology Specialist (MCTS)

• Microsoft Certified System Administrator (MCSA)

• Successfully completed Cisco Certified Network Associate (CCNA)

• Computer Data Entry Operation (Ministry of HR Development, Govt of India)

• Selected as Best Customer Support Engineer at Nexus Computers (October 1995)

• Certificate in PC-Self Maintenance (July 1993)

• Awarded and recognized for outstanding performance (February 1993) EDUCATIONAL QUALIFICATION

High School Diploma from University of Kerala

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