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CURRICULUM VITAE

ADAM MAHLABE MOSESE

COVER LETTER

Dear Hiring Manager

I would like to introduce myself as a candidate for the available post. As an educated and experienced marketer, I can exceed your expectations and make a valuable contribution to your company. My tenure at companies such as 21st Century Life and Telkom proved to be successful- and I strongly believe that I can confidently take up any role and do my best utilizing my energy, and potential. I have a fair amount of knowledge in sales techniques and computer applications. Moreover, my previous work experience has offered me solid exposure to be able to identify correctly the needs, preferences, and wants of customers. Some of my core skills and capabilities relevant to the job role include –

• Strong leadership and communication skills.

• Adept at solving problems and conflict resolution.

• Competent at identifying customer’s buying needs and prospecting customers through business directories and referrals.

• Excellent organizational and follow-up skills.

• My exceptional eye for detail and friendly personality to assist customers

• Educational credentials would significantly contribute to the success of your company’s goals.

I have enclosed below, my detailed Curriculum Vitae. I look forward to hearing from you soon.

Thank you for your time and consideration.

Sincerely,

Adam Mahlabe Mosese

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PERSONAL DETAILS

Surname : Mosese

First Names : Adam Mahlabe

Address : Unit 99 Jukskei View, Ext 17, Bateleur drive, Midrand 1685

Contact Numbers : 081-****-***

Email Address : ***********@*****.***

Date of Birth : 27 July 1980

Identity Number : 800**********

Gender : Male

Marital Status : Single

Nationality : South African

Home Language : Sesotho

Other Languages : English (Speak, read and write)

: Zulu and Tswana (Speak)

Driver’s License : Code 10 with PDP

Health : Good

EDUCATIONAL QUALIFICATIONS

Last School Attended : Sir John Adamson High School Highest Std Passed : Grade 12

Extramural Activities : Choir and Drama

Tertiary Institution : Rand Afrikaans University (B.Com Marketing) Year : 1999 (First Year)

Subjects Passed : Business Management, Economics & Accounting College attended : High-end Technical College

Subjects Passed : Windows 95; MS, Excel, Word, Keyboarding Year : 2000

WORK EXPERIENCE & REFERENCES

Company : 21st Century Life

Position : Call Center Sales Agent and Driver

Responsibilities : Calling potential leads from social media and selling funeral cover. Attending funerals on weekends and

Driving family cars for clients.

Duration : March 2022- current

Reference : Khotso Molale

Contact number : 073-***-****

Company : Telkom (SA)

Position : Project Co-coordinator

Responsibilities : Co-coordinating, Switching projects (Vodacom, Cell-C and Infrastructure); dispatching orders to Technicians; 3

Migrating 2meg links; Co-coordinating end to end tests; Tasking to Configs to update systems; Compiling

Completion certificates to be sent to clients; Attending to escalations; Co-coordinating WCMA orders. Coordinating ATM and ADSL installations.

Duration : August 2008 to March 2020

Reference : Sekiba Mphelo

Contact No. : 081-***-****

Company : Merchants (SA)

Position : Team leader; Vodacom Business Unit

Responsibilities : Overall accountability for my teams performance as this relates to the key operational measures including but not limited to:

- Schedule Adherence as defined by the Target

-Overall team quality performance

-Overall team first call resolution (FCR) performance

-Average Handle Time Management

-Conduct, attend and participate in Call quality

Monitoring and Calibrations

-Timesheet Administration

-Application and documentation of effective

management

-Principles and practices to enhance performance of agents

-Coaching behaviors, performance and processes

including, Integrity.

Duration : January 2006 to January 2008

Reference : Luyanda Bambisa (Senior Operations Manager) Contact No. : 082-***-****

Company : Merchants (SA)

Position : Junior Coach

Responsibilities : Managing team performance alongside team’s coach Enforcing consultant’s roles in the team

Ensuring that the company’s line requirements are met Conducting daily interactions with team members

Monitoring performance of each consultant

Compiling weekly and monthly reports on team

Performance

Handling Human resource matters in the team

Conducting team crew briefs/meetings

Making sure team targets are met

Reinforcing call center guidelines and procedures

Duration : August 2005 to December 2005

Reference : Luyanda Bambisa (Senior Operations Manager) 4

Contact No. : 082-***-****

Company : Merchants (SA)

Position : Call center agent

Responsibilities : Handling customer’s billing enquiries; answering account related questions; processing payments; Reactivating accounts; Canceling accounts; Changing payment

methods; Authorizing accounts; Changing billing plans and account information; responding to broadband and DSL questions

Duration : January 2004 to July 2005

Achievements : Awarded trophy for most outstanding agent for 2004 Reference : Luyanda Bambisa (Senior Operations Manager) Contact No. : 082-***-****

Company : Figures Modeling Agency

Position : Sales and Marketing Consultant

Responsibilities : Recruiting potential models; Tele-canvassing; Selling modeling contracts; selling beauty therapy courses; Promotions

Duration : February 2003 to November 2003

Reference : Belinda Amod (011-***-****

Company : First National Bank

Position : Commercial Bank Teller

Responsibilities : Processing Deposits; Processing Withdrawals; Organizing change for customers and printing statements

Duration : December 2001 to August 2002

Reference : Sharon Templett (Quest) (011-***-****

Company : M-tel

Position : Customer service consultant

Responsibilities : Selling prepaid and contract cell phone packages Stock-taking; Cashiering; Repairs

Duration : November 2000 to August 2001

Reference : Pat Cleevely (Fempower) (011-***-****

Company : Sasko Bakery

Position : Casual Worker

Responsibilities : Controlling bread flow on conveyor belts Packaging of bread; Transporting bread to different destinations

Duration : February 2000 to April 2000

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