Customer Service Volunteer Coordinator
Resume:
ERIKA BII
TOUR GUIDE / CONSULTANT.
***********@*****.***
30301nairobi,00100.
Experience
VOLUNTEER, CLEAN START AFRICA.
March 2019- July 2024
KEY RESPONSIBILITIES.
1.Reliability and Professionalism:
oAs a volunteer, reliability is key. Show up consistently and perform your duties to the best of your abilities. Treat your commitment seriously, just as you would a paid job.
2.Active Listening:
oListen to your supervisor and peers. Understanding the dynamics of your work environment helps you fit in better and contribute effectively.
3.Participate in Training Programs:
4.Attend Events and Promotions:
oShow your support by attending events organized by the organization. These events often promote the cause or initiative you’re volunteering for.
5.Follow Rules and Guidelines:
oAdhere to the organization’s rules, policies, and guidelines. These exist to maintain order, safety, and consistent.
6.Be Polite and Respectful:
TOURGUIDE/TOUR CONSULTANT, TEAM HIKING KENYA SAFARIS.
JUNE 2022-NOVEMBER 2023.
KEY RESONSIBILITIES.
1.Research and Destination Knowledge.
2.Client Interaction and Needs Assessment:
3.End-to-End Travel Organization.
4.Supplying Pertinent Information.
5.Financial Management.
6.Promotion and Sales.
7.Problem Solving and Customer Service.
8.Staying Informed and Building Relationships.
IEBC OFFICIAL
AUGUST 2017
KEY RESPONSIBILITIES
1.Continuous Voter Registration: Keeping that voter roll up to date.
2. Constituency and Ward Delimitation: Figuring out electoral boundaries.
3. Regulating Political Parties: Making sure they play nice.
4. Settling Electoral Disputes: Like a referee with a gavel.
5.Candidate Registration: Because everyone deserves a spot on the ballot.
6.Voter Education: Spreading the electoral gospel.
7. Observation and Monitoring: Keeping an eagle eye on the process.
8. Money Matters: Regulating campaign spending.
9.And even developing a code of conduct for candidates and parties.
Education
2019-2022
CENTER FOR TOURISM TRAINING AND RESEARCH,
Wildlife Clubs of Kenya.
Diploma in Tour Guiding Management.
2018
UTALII COLLEGE.
Certificate in Pastry and Bakery.
2017
DAYSTAR UNIVERSITY
Certificate in Bridge Leadership Development Program
Certificate in ICT competence.
2013-2016
ST ALEXIS RUCHU GIRLS HIGH SCHOOL.
Certificate of KCSE.
2005-2012
SEVEN FORKS PRIMARY SCHOOL
Certificate of KCPE.
Skills
Project management Data analysis Communication
Organization Problem-solving Management
Crisis management
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