Customer Service Entry-Level
Resume:
Ranae McCree **** ohio ave
Long beach CA, *****
********@*****.***
SUMMARY
I am a great candidate eager to put excellent communication and interpersonal skills into practice. I have handled reservations, seating arrangements and payments. I am trainable and committed to creating a warm and inviting atmosphere as a Meticulous server with a background in the hospitality industry. Skilled in manning high-volume dining environments and delivering excellent customer service. Flexible and excels under pressure. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level server position. Ready to help the team achieve company goals. I currently work with foreign customers which can be quite difficult but I push through and make it happen.
WORK HISTORY
Server, Outback steakhouse
Long Beach CA from 2022-now
● Maintained clean and organized dining areas to uphold restaurant hygiene standards.
● Worked with a POS system to place orders, manage bills, and handle complimentary items.
● Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
● Checked guests' identification before serving alcoholic beverages.
● Cultivated warm relationships with regular customers.
● Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
● Explained menu items and suggested appropriate options for food allergy concerns.
● Increased sales significantly by upselling higher-end products to customers.
Host, Outback steakhouse
Long Beach CA from 2022-now
● Answered customer questions about hours, seating, and menu information.
● Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
● Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
● Answered phone calls to take orders, give information and document reservations.
● Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
● Monitored seating area and checked restrooms regularly to keep spotless. SKILLS
● Staff Coordination
● First Aid Training
● Professional Appearance
● Restaurant Operations
● Hospitality service
expertise
● High-volume dining
● Greeting guests
● Server Support
● Seating arrangements
● Warm and Friendly
● Payment Processing
● Guest Engagement
● Front-of-house display
creation
Certifications
● RBS
● ServSafe
● BLS
LANGUAGES
English, Learning spanish
● Delivered pick-up and curbside orders to guests.
● Reset and clean tables quickly to prepare for new customers.
● Streamlined payment processes by efficiently handling cash transactions and operating POS systems accurately.
Host, Red Robin
Lakewood CA from 2022-2023
● Assigned patrons to tables suitable for needs and restaurant section rotation.
● Coordinated closely with event planners for successful execution of private functions held at the restaurant.
● Answered customer questions about hours, seating, and menu information.
● Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
● Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
● Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
● Answered phone calls to take orders, give information and document reservations.
● Opened and closed seating sections according to volume of guests. Babysitter,
Long Beach CA From 2018-now
● At a younger age I worked in my grandmother's day care helping her take kids to the park.
● I helped cook lunch and dinner for the kids
● I helped them with their homework because I just graduated from the lower grades so I knew everything still
● When the kids were acting up I would be there to keep them in check and put them on time out
● Not only in my grandmas daycare was my help needed I also volunteered at my church in the babies room
● At my church I took care of infants and toddlers from newborns to 3 years old but I am still very familiar with older kids as well
● I have also worked with kids on the spectrum as well Woodrow wilson, Long Beach Ca — Hs Diploma
Graduated 2022
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