Customer Service Front Desk

Objective

In pursuit of a career within the company as an admin or receptionist. Holds a clear head, long vision for the long haul. Proven to be an asset within the community. Has experience working the front desk as a receptionist.

Highlights

Works well under pressure

Highly responsible and reliable

Dedicated team player

Innovative thinker

A visionary

Leader

Assertive decision maker

Detail oriented

Fluent in Amharic, English, small bit of Spanish

Experience

Primer Sleep Diagnostic Center Dec 2019- Present

Monitor patient while asleep

Plug the patient in with the sleep study diagnostic box and wires

Plug the EKG in

Fill out paperwork about patient health history

Write study analysis

Conclude study

Prince William County Vocational Services, Receptionist, Manassas, VA June 2019 – Dec 2019

Operates multi-line telephone, answering and directing phone calls

Manages sign-in process for guests

Coordinates van pick ups for clients

Takes daily attendance

Conducts outreach telephone calls for missing clients

First Transit, Bus Operator, Woodbridge, VA March 2016 – October 2018

Provided excellent customer service, ensuring timely arrivals and service

Resolved customer issues promptly

Demonstrated problem solving by calling in reinforcements during crowded routes, adjusted schedule for traffic

Planned routes, ensured timely arrivals and service

Crossmark, Event Specialist, Woodbridge, VA February 2014 - July 2015

Provided customers at Walmart and BJ’s with free samples of food

Directed customers to product location within store, described promotions as applicable

Cooked and prepared food as necessary

Set up and put away display cart, maintaining sanitation and cleanliness

Walmart, Sales Associate, Woodbridge, VA June 2012 – March 2013, June 2013 – August 2013

Stocked, arranged, and zoned merchandise

Acted as cashier, provided efficient customer service

Resolved customer issues promptly

Sentara Potomac Hospital, Volunteer Administrative Assistant, Woodbridge, VA August 2009 - June 2010

Education

George Mason University, Music Education major – Vocal Teaching concentration, Fairfax, VA August 2011 – October 2014

Voted president of choral program

Gar-Field High School, +IB Scholar Diploma (Magna cum laude), Woodbridge, VA September 2007 – June 2011

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