Market Research Case Management

Gyanendra Kumar (Alex)

**** ********* ****. *** *******, CA, USA **********@*****.*** +1-213-***-**** Career Objective

Detail-oriented and highly skilled professional with 12+ years of experience in data analytics, market research, sales, lead generation and customer service. Proven expertise in managing large-scale data, client communication, and operational excellence. Seeking a challenging role to leverage my strong organizational, technical, and communication skills. Key Skills

Data Management & Analysis: Proficient in Microsoft Excel, Word, and Outlook, with extensive experience in creating, sorting, and exporting large-scale spreadsheets.

Client Relationship Management: Skilled in handling client data, verifying information, and maintaining accurate records for diverse stakeholders.

Case Management Systems: Experience in utilizing case management software and learning new technologies to enhance operational efficiency.

Attention to Detail: Demonstrated ability to manage high volumes of data with precision and accuracy.

Communication Skills: Adept at liaising with clients, drafting correspondence, and coordinating with cross-functional teams. Excellence Sphere

Business Development

Client Acquisition

International Trade

Market Research

Data Analytics

Digital Marketing

Key Account Management

Online Marketing Strategies

Entrepreneurship

Vendor Management

Operational Excellence

Liaison & Coordination

Professional Experience

Mivian Indoglobal Management Pvt Ltd.

Market Research & Lead Generation Executive (Apr 2022 – Jan 2025) Key Deliverables:

Strategically leverage extensive experience in business development and account management within the Recruitment and Manpower Supply Industry for (IT Recruitment, Technical Recruitment, White Collar & Blue Collar) with a keen focus on the dynamic global Market, to drive sustainable growth and profitability.

Spearhead the creation and implementation of innovative sales strategies, tailored to the unique needs of diverse clients, resulting in increased market share and revenue growth.

Develop and execute comprehensive client retention strategies, fostering long-term partnerships and ensuring high levels of client satisfaction and loyalty.

Lead cross-functional teams in conducting in-depth market research to identify emerging trends, competitive landscapes, and untapped opportunities, enabling proactive decision-making and market penetration.

Champion proactive engagement with clients to anticipate and address their evolving hiring needs, positioning the company as a trusted advisor and solution provider.

Organized and maintained extensive datasets for recruitment and manpower supply operations across the UAE, Saudi Arabia, and Gulf markets.

Developed detailed client reports and implemented processes for data verification and accuracy.

Ensured seamless communication with clients to update personal and operational information.

Created and executed documentation processes, including drafting professional correspondence for clients and stakeholders. XPOWER Manufacture Inc., USA

Customer Process Executive (USA, Canada, Mexico, China, UAE & India market) (Jun 2019 – Mar 2022) Key Deliverables:

Managed data for international operations across the USA, Canada, Mexico, China, UAE, and India.

Established and maintained data integrity for over 40+ online resellers, ensuring compliance and accurate information sharing.

Generated client reports and ensured timely updates of client profiles in coordination with cross-functional teams.

Conducted regular audits of partner and client databases to ensure completeness and accuracy.

Implemented robust order tracking mechanisms and monitored delivery schedules, ensuring timely fulfillment of customer orders and enhancing overall customer satisfaction.

Developed standardized templates and streamlined processes for onboarding new partners, facilitating efficient account setup and accelerating time-to-market for new products.

DataZeon LLC (Oct 2011 – Feb 2022)

Data Appending and Research Executive

Key Deliverables:

Directed the development and management of a 42-million-record B2B client database spanning 170 countries.

Oversaw data cleansing, verification, and appending processes to maintain data quality and relevance.

Collaborated with clients to update their records and optimize their database usability for marketing and operational purposes. IRI Operations – Symphony Services (I) Pvt. Ltd. (Jul 2007 – Sep 2010) Market Research Analyst

Key Deliverables:

Conducted in-depth market research and managed client-specific data, ensuring consistent accuracy.

Generated detailed reports and handled high volumes of data with precision and timeliness. Education

Executive MBA - International Marketing from IIFT (20011)

B.A., BNM University (Aug 2002)

Technical Expertise

Certification in Computers from NIIT

Base SAS Foundation Course from SAS India.com (Feb 2007)

Citrix / Mainframe (2008)

Certification in Search Engine Optimization (Google Certified) (2014)

Certification in Digital Marketing (2014)

Diploma in Germany Language (1.5 Years) from Goethe Institute (Mar 2002 - Nov 2003)

Successfully completed Six Sigma Green Belt Project (Oct 2005)

Risk Management & Quality Control

Personal Details

Date of Birth: 03 Jan 1980

Nationality: Indian

Languages Known: Hindi, English, German

Contact this candidate