Customer Service Entry-Level

Paul Thompson

**** ***** *****, ******, ** *****

Cell: 512-***-**** • **************@*****.***

Results driven, excellent attendance and proven reliability, comfortable in a changing fast paced environment, excellent customer service, precision onboarding. OBJECTIVE

To broaden my career and continue to grow within the Human Resources functions. MOLECULAR TEMPLATES, INC • Austin, Texas • Oct 2020 to May 2024 Recruiting Coordinator

● Responsible for scheduling all interviews between candidates and hiring managers. This consisted of phone interviews, plus onsite and video interviews. Maintained communication with the hiring manager and candidate and doing reschedules if necessary. Responsible for reserving onsite meeting rooms for interviews and panel interviews with multiple interviewers across multiple time zones.

● Created and sent all new hire documents to new hires for signature via DocuSign. Set up all short and long-term contractors and consultants with IT equipment and office space if needed after running a background check.

● Checked and uploaded documents into SharePoint.

● Arranged rewards to qualified employees using Blueboard rewards program.

● Made travel arrangements for on-site interviews (flights and hotels).

● Created and presented a PowerPoint presentation welcoming a new hire to Austin.

● Created time to fill reports for managers.

● Created a weekly recruitment progress spreadsheet for managers. DELL TECHNOLOGIES • Round Rock, Texas • Jan 2020 to April 2020 (temp assignment) Talent Acquisition Specialist

● Responsible for scheduling all interviews between candidates and hiring managers. This consisted of phone interviews, plus onsite and video interviews.

● Maintained communication with the hiring manager and candidate and doing reschedules if necessary.

● Responsible for reserving onsite meeting rooms for interviews and panel interviews with multiple interviewers across multiple time zones. AMERICAN HEART ASSOCIATION • Austin, Texas • Feb 2008 to Nov 2019 Talent Acquisition Coordinator

● Responsible for hiring all non-exempt employees (approximately 25% of the AHA workforce) with an eye for diverse talent. This included creating the position, posting, screening, and phone interviewing across 6 states utilizing the iCIMS Applicant Tracking System.

● Partnered with hiring managers and recruiters to source and hire in a 45 day or less time to fill.

● Scheduled phone and face to face interviews between hiring managers and candidates.

● Functioned as the main conduit between IT for all new hires and onboarding.

● First point of contact for any temp positions, working with temp agencies Affiliate wide across 6 states.

● Prepared new employee files and processed all new hire paperwork including I-9.

● Provided support to a team of Recruiters and the Senior Director.

● Processed all separations for offboarding with hiring manager, IT and Workday.

● Created ad hoc spreadsheets and reports to include weekly open hire reports utilizing Workday and MS Excel.

● Back up for Senior Director of Talent in facilitating team conference calls.

● Conducted background checks on all employees, temps, volunteers and interns ensuring compliance to minimize AHA risk.

● Started the first program to encourage employee and candidate reviews via Glassdoor and Indeed.

● Created and was responsible for all tenure anniversary letters and awards for Executive Vice President of the South West Affiliate.

● Answered all candidate questions for eSkills testing, personality assessment testing and on demand videos.

EDUCATION

Graduated Portsmouth Grammar School, Portsmouth UK.(equivalent High School) Travel and Tourism Program Graduate • Austin, Texas TAP Test (86%) ICTA Travel Career Development Test (94%)

Completed 484-hour program consisting of geography, sales and marketing reservations, office procedures, typing, professional Sabre, cruises, tours, international and hospitality studies.

Maintained 4.0 GPA.

SKILLS

Microsoft Office, PeopleSoft, Open Hire, Workday, Assess, iCIMS, Paycom, eSkills, LinkedIn, Skype, Zoom, SharePoint, E-Verify and electronic I-9 systems.

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