Business Development Account Manager

Michael Jackson

Account Manager Process Operator Business Development

225-***-**** *********@*****.*** Gonzales, LA linkedin.com/in/michael-jackson-39

PROFESSIONAL SUMMARY

With over 22 years of experience in process operations, account management, and business development, I excel in optimizing workflows, managing client relationships, and driving business growth. My strengths in problem-solving, time management, critical thinking, and proactive leadership allow me to guide teams effectively and deliver high-quality results. Committed to aligning my goals with the company’s mission, I strive for long-term success while continuously enhancing my skill set. My adaptability and ability to collaborate with cross-functional teams make me an asset to any organization.

PROFESSIONAL SKILLS

Problem-Solving - Time Management - Critical Thinking - Leadership - Team Collaboration - Communication - Adaptability - Project Management - Attention to Detail - Decision-Making - Analytical Skills - Troubleshooting

PROFESSIONAL EXPERIENCE

Senior DCS Board Operator

BASF, Geismar, LA 2013 – Present

Responsible for overseeing the safe and efficient operation of complex industrial systems in the refinery/process units.

●Extensive experience in monitoring Distributed Control System operations, process control, and automation. Actively participate in continuous improvement initiatives to enhance system reliability, efficiency, and safety

●Conduct regular inspections, tests, and diagnostics to ensure system integrity and performance

●Assist in the development of standard operating procedures and ensure adherence to safety protocols and requirements

●Maintain and document system logs, operational records, and performance reports

Waste Water Management Specialist (Encon Project)

BASF, Geismar, LA 2017 – Present

Manage critical equipment to ensure efficient wastewater management and performance.

●Collaborative team efforts to enhance processes, increase efficiency and reducing costs

●Maintain compliance with all regulatory standards and environmental guidelines

●Initiative: Lead trainer for new team members on processes, procedures, and best practices

Account Manager-Business Development

TIFCO, Geismar, LA 2022 – 2024

Results-driven account manager with a strong focus on business development, consistently maintained and grew a client portfolio to drive sales and surpass targets. A collaborative team player committed to achieving business objectives.

●Fostered meaningful client relationships for operational and industrial sales

●Assessed, cultivated, and solicited new accounts and identified new opportunities

●Negotiation and closing deals-build and maintain trust with current and prospective clients to understand their needs

●Research and analyze market trends and business ventures

Production Operator

IMTT Geismar, LA 2007 – 2013

Production Operator responsible for the safe and efficient operation of terminal equipment and systems.

●Operate and monitor DCS control system to regulate product flow, including valves, pumps, and interlocks

●Perform tank-to-tank transfers, provide proper documentation and compliance with operational procedures

●Conduct routine inspections and resolve potential operational issues

●Participate In emergency response drills and contribute to a safe working environment

EDUCATION

High School Diploma East Ascension High School, Gonzales, LA 1992-1996

Some College Nicholls State University-Mass Communications 1996-1998

CERTIFICATIONS

Spear Safety Certification BASF 2020

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