Transportation Supervisor Customer Service
Resume:
Brock Lee
Skills Summary Mechanicsville, VA ***** **********@*****.*** +757*******
Motivated Transportation Supervisor with 2 years loading and unloading deliveries in a warehouse setting.
Detail-oriented self-starter and team player familiar with DOT regulations and order verification processes.
Safety-conscious Transportation Supervisor well-versed in vehicle maintenance and repair. Trustworthy, dependable and professional. Meticulous Transportation Supervisor who excels at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.
Experienced
Transportation Supervisor professional with strong leadership and relationship-building skills. Skilled
Transportation Supervisor with experience in the Logistics industry. Familiar with ITS DISPATCH Transportation Supervisor with more than 2 years of experience planning, developing and implementing drivers pickup and delivery schedules. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas]. Hard-working, multi- tasking Executive Assistant with outstanding telephone, scheduling and documentation skills. Authorized to work in the US for any employer
Work Experience
Delivery Driver/Customer Service
The Supply Room Companies - Ashland, VA
October 2016 to January 2019
Customer service, Clean DMV, able to route your own stops, load your own truck, monthly inspections of your delivery truck . Team attitude, professional attitude, able handle fast pace, problem solving, and must be in uniform attire .
Transportation Supervisor
US1 XPRESS INC - Tracy, CA
March 2016 to February 2018
Managed shipment schedules to maximize productivity and cut costs.
Assigned shipments to carriers in the centralized database.
Prioritized order security, accuracy and on-time pickup and delivery.
Prepared documents for shipment claims submissions.
Updated the database with changes in carrier status.
E-mailed suppliers, carriers and customers with shipping updates.
Conducted research on logistics operations, including literature reviews, interviews and site visits. Took corrective action in the case of accidents and delays to minimize extra expenses.
Determined the most cost-effective procedures and routes for shipments. Translated business needs and priorities into actionable logistics strategie Gathered, logged and monitored all shipping data.
Minimized damage and repair costs through careful management and preventative maintenance.
Took corrective action in the case of accidents and delays to minimize extra expenses.
Monitored the workshop work flow for 150 employees.
Reviewed and analyzed data from companies in non-competing industries to amass strategic insight.
Presented carrier-performance metrics and monthly costs reports to executive team.
Communicated with dispatchers, warehouses and customers regarding outgoing orders.
Supervised the work of 150 transportation personnel
Received all imported goods and checked product condition and count.
Oversaw return and exchange processes from customer to supplier.
Verified and created claim numbers by communicating with various insurance companies. Planned and executed all aspects of office headquarter move.
Broker
INTRADE INDUSTRIES INC - Fresno, CA
February 2014 to March 2016
Determined the most cost-effective procedures and routes for shipments.
Translated business needs and priorities into actionable logistics strategies.
Gathered, logged and monitored all shipping data.
Minimized damage and repair costs through careful management and preventative maintenance.
Took corrective action in the case of accidents and delays to minimize extra expenses.
Monitored the workshop work flow for 9 employees.
Assigned shipments to carriers in the centralized database.
Supervised the work of 35 transportation personnel.
Communicated with dispatchers, warehouses and customers regarding outgoing orders.
Coached 5 other employees and assisted with quarterly performance reviews.
Updated the database with changes in carrier status.
Conducted research on logistics operations, including literature reviews, interviews and site visits.
Managed shipment schedules to maximize productivity and cut costs.
Presented carrier-performance metrics and monthly costs reports to executive team.
Reviewed and analyzed data from companies in non-competing industries to amass strategic insight.
Assigned shipments to carriers in the centralized databas
Prioritized order security, accuracy and on-time pickup and delivery.
Coached 18 other employees and assisted with quarterly performance reviews.
Prepared documents for shipment claims submissions.
E-mailed suppliers, carriers and customers with shipping updates.
Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention.
Wrote reports and gave oral presentations to keep employees up-to-date on company goals and achievements.
Transportation & Sales Supervisor
LIBERTY LINES INC - Fresno, CA
March 2014 to February 2016
Assigned shipments to carriers in the centralized database. Supervised the work of 65 transportation personnel.
Communicated with dispatchers, warehouses and customers regarding outgoing orders.
Prioritized order security, accuracy and on-time pickup and delivery.
Coached 12 other employees and assisted with quarterly performance reviews.
Prepared documents for shipment claims submissions.
Updated the database with changes in carrier status.
E-mailed suppliers, carriers and customers with shipping updates.
Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention.
Wrote reports and gave oral presentations to keep employees up-to-date on company goals and achievements.
Gathered, logged and monitored all shipping data.
Determined the most cost-effective procedures and routes for shipments.
Translated business needs and priorities into actionable logistics strategies. Managed shipment schedules to maximize productivity and cut costs.
ADMISSIONS REP
UEI COLLEGE - Fresno, CA
June 2011 to September 2013
Collaborated with admissions department on establishing prerequisites for undergraduate and graduate students.
Fostered students' commitment to lifelong learning by connecting course materials to broader themes and current events.
Demonstrated a commitment to undergraduate teaching through full participation in the college community.
Developed and delivered engaging lectures to undergraduate and graduate students.
Planned, evaluated and revised course content and course materials.
Supervised and evaluated students' laboratory work.
Guided students in using technology to support educational research.
Coached students on public speaking and presentation skills.
Advised 13 research-track students each semester.
Advised and mentored undergraduate students placed on academic probation.
MAIL HANDLER
UNITED STATES POSTAL SERVICES - Fresno, CA
June 2007 to September 2013
Collaborated with members of the city staff, other public agencies and private organizations to achieve Customer Satisfaction to highest standard Achieved a 88.9% on-time shipment rate.
Loaded products weighing up to 15000 - 35000 pounds onto trailers for delivery.
Processed 24 shipments per 10 hours.
Directed 3 warehouse shipping associates.
Loaded and unloaded pieces into boxes for shipment.
Moved freight, stock and other materials to and from storage and production areas and loading docks.
Immediately communicated any equipment issues to the supervisor.
Kept efficient time and material records.
Divided cargo received by account number and intended location.
Scanned documentation and entered into the database.
Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Complied annual recommendations for end of fiscal year budgets.
Education
Associate of Applied Science in Business Management
Fresno City College - Fresno, CA 1994 to 1997
High School Diploma
ROOSEVELT HIGH SCHOOL - Fresno, CA 1994
Business Management
FRESNO CITY COLLEGE E - Fresno, CA
Skills
•Microsoft office, word, Excel . Customer service . Sales . Supervising . Organization / Planning events . Public speaking /meetings. (10+ years)
•Time Management
•Microsoft Excel
•Basic Math
•Logistics
•English Links
https://www.linkedin.com/in/brock-lee-3865134a
Certifications and Licenses
driver's license
Additional Information
Skills
Warehouse management systems Safe driver training Supply chain and resource management Perfect attendance record Training and development Delivery experience Superior negotiation skills Effective communication skills Project management Refrigerated trailers Contract carrier procurement Logistics expert Excellent time management Understands local routes Skilled multi-tasker Dependable and reliable Microsoft
Office Data entry expert Natural mentor
Types 40 W P M
Critical thinking
Project planning
Attention to detail
Meeting minutes
Executive presentation development
Team building
Workers' compensation knowledge
Business correspondenc
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