Customer Service Human Resources

Bakersfield, CA ***** 323-***-**** *************@**********.*** WWW: Bold Profile

GABRIELA CHINA

Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

PROFESSIONAL

SUMMARY

SKILLS ● Positive Reinforcement Strategies ● Event Coordination

● Recruiting Strategies ● Customer Service Skills

● Word Processing ● Team Player

ROOFING ADMINISTRATOR/SALESPERSON 08/2022 to Current Carlos China Roofing, Bell Gardens, CA

STUDENT AMBASSADOR 08/2021 to 05/2022

Washington State University

WORK HISTORY

Served as a liaison between departments, fostering open communication channels that improved overall organizational function.

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Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

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Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.

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Conducted regular follow-ups with clients after project completion to ensure satisfaction and gather feedback for improvement.

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Increased customer satisfaction by providing thorough consultations and accurate project estimates.

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Utilized advanced negotiation tactics when closing deals or resolving disputes between parties involved in roofing projects.

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● Answered questions from visitors and potential students about university life

● Led campus tours for prospective students every semester Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight

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Developed in-depth knowledge of university resources and services and promoted to prospective students

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● Collaborated with other departments to promote student engagement

● Aided recruitment efforts, assisting potential students in understanding admissions process

● Distributed mail, filed documents, and answered telephone calls ASSISTANT 10/2019 to 05/2020

Human Resources Services, Washington State University NOTETAKER 08/2018 to 12/2018

Washington State University, Pullman, WA

YOUTH LEADER 09/2014 to 12/2018

Youth Center

Created and updated physical records and digital files to maintain current, accurate and compliant documentation

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● Attended to office operations and required paperwork Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel

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● Organized resources, records and personnel to accomplish aggressive targets

● Verified details to deliver clear, comprehensive and accurate notes.

● Delivered notes quickly to help students stay on top of class demands. Followed detailed directions from management to complete daily paperwork and computer data entry.

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● Conveyed course information via direct readings or recorded audio Liaised with parents of youth and community leaders to organize youth empowerment programs and activities

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● Assisted youth with obtaining resources such as food, clothing and shelter

● Aided with crisis intervention by redirecting negative behaviors and offering peer counseling Introduced students to concepts in algebra and reading to encourage recall of educational content

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Maintained good relationships with parents through regular communication and active participation in planned activities

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Washington State University, Pullman, WA

Bachelor of Arts, Political Science, Criminal Justice, Spanish, Expected in 12/2026 Los Alamitos High School, Los Alamitos, CA

High School Diploma, 06/2018

EDUCATION

Spanish

Native or Bilingual

LANGUAGES

CERTIFICATIONS ● Certified Criminal & Intelligence Analyst, California State University, Long Beach - 2023

● Certified Residential Systems Roofing Program, GAF Roofing Academy - 2024

● Certified Sales Roofing Program, GAF Roofing Academy - 2024

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