Customer Advocate

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TANYA LATHAM

Customer advocate

PROFESSIONAL SUMMARY

Results-oriented Customer Advocate with extensive experience in compliance and auditing, skilled in leveraging analytical acumen to optimize client interactions and strategic sales processes. Proven track record in nurturing and expanding client relationships, using a detail-focused approach to meet and exceed business objectives. Dedicated to driving success through innovative client advocacy and robust data analysis. EMPLOYMENT HISTORY

FRAUD AND ETHICS INTERN Jul 2021 - Oct 2024

A Plus A Services Birmingham, AL

FRAUD AND ETHICS INTERN Mar 2024 - Oct 2024

Mayat Foundation, Inc. Birmingham, AL

SALES SUPPORT ANALYST Feb 2019 - May 2020

Wex Inc. Nashville, TN

ADMINISTRATIVE ASSISTANT Nov 2017 - May 2018

Cigna HealthSpring Nashville, TN

INTERNAL AUDITOR Feb 2009 - Jan 2015

Department of General Services/State of Tennessee (TN) Nashville, TN FINANCE AND COMPLIANCE AUDITOR Jan 1998 - Feb 2008 Comptroller’s Office/State of TN Nashville, TN

Oversaw and optimized strategic sales, delivering tailored insights Owned annual planning processes, setting aligned goals with clients Actively sought new business opportunities, leveraging data-driven insights Advocated for favorable client plans, ensuring beneficial agreements Established deep relationships with category buyers, influencing product placement Build and maintain robust client relationships

Collaboratively set aligned goals during annual planning Actively explore new business opportunities, utilizing data-driven insights Secure favorable plans for clients, ensure mutual benefits Orchestrated annual planning processes aligning with client objectives Influenced product placement through relationships with category buyers Utilized data to deliver valuable client recommendations Steering annual planning processes in alignment with client objectives and industry trends Building relationships with category buyers to influence product placement Utilizing data-driven insights to understand and cater to client needs Managed key client accounts

Conducted data-driven market trend analysis

Pioneered innovative business opportunities

Negotiated win-win agreements with customers

Established influential relationships with category buyers Fostered strategic client relationships, providing custom recommendations Directed annual planning, synchronizing goals with clients' objectives and market trends Unearthed new business potentials via market trend analysis and data interpretation Advocated for clients, securing mutually beneficial agreements Cultivated strong bonds with category buyers, influencing product positioning EDUCATION

M.S., MANAGEMENT OF TECHNOLOGY May 1995 - May 1997 University of Alabama Huntsville Huntsville, Alabama Graduated with honors

B.A., BUSINESS ADMINISTRATION, ACCOUNTING 1991 - May 1995 Stillman College Tuscaloosa, Alabama

COURSES

CFE 2008 - Present

Certified Fraud Examiner

SKILLS

Communication Skills, Critical Thinking, Customer-Focused, Data Entry, Auditing, Compliance, Financial Analysis, Process Improvement.

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