Sales Associate Customer Service

WILLIAM DURHAM

Cincinnati, OH ***** 513-***-**** ************@***.***

Dynamic Lead Sales Associate with a proven track record at Spectrum, excelling in customer satisfaction and inventory management. Skilled in POS system operations and adept at mentoring teams to exceed sales targets. Achieved significant improvements in store ambiance and efficiency through innovative merchandising and rigorous stock control. Demonstrates exceptional leadership and conflict resolution abilities. Lead Sales Associate, 10/2012 - 03/2018

Spectrum – 11325 Reed Hartman Highway, Cincinnati, Ohio 45241

• Handled cash register operations and customer transactions to process payments.

• Resolved customer issues promptly, ensuring satisfaction and loyalty.

• Processed and stocked merchandise in accordance with store standards.

• Contributed towards improving overall store ambience by maintaining a clean and organized work environment.

• Performed inventory control procedures to manage stock.

• Maintained store visual standards by setting up window and interior displays to merchandising guidelines.

• Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.

• Trained new employees on customer service, money handling and organizing strategies.

• Attended monthly sales meetings and quarterly sales trainings. Auditor, 04/2011 - 10/2012

Time Warner Cable – 11325 Reed Hartman Highway, Cincinnati, Ohio 45246

• Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.

• Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.

• Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.

• Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.

• Followed established auditing processes to meet internal and regulatory requirements.

• Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.

• Performed observations and evaluated supporting documents to supplement audit findings.

• Communicated with staff to obtain necessary information for audits.

• Interviewed auditees to gather data needed to conduct audits.

• Collaborated closely with external auditors, providing requested documentation promptly to facilitate smooth year-end audits.

• Reinforced financial integrity by enforcing strict adherence to regulatory standards and internal policies.

• Prepared working papers, reports and supporting documentation for audit findings.

• Tracked funds, prepared deposits and reconciled accounts. Sales Lead, 07/2006 - 04/2011

Time Warner Cable – 11325 Reed Hartman Highway, Cincinnati, Ohio

• Trained, coached, and mentored new sales associates for maximum performance.

• Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.

• Used POS system to process sales, returns, online orders, and gift card activations.

• Organized store merchandise racks and displays to promote and maintain visually appealing environments.

• Trained new employees on customer service, money handling and organizing strategies.

• Contributed to team objectives in fast-paced environment. Call Center Representative, 07/2001 - 07/2006

Time Warner Cable – 11325 Reed Hartman Highway, Cincinnati, Ohio

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times. PROFESSIONAL SUMMARY

WORK HISTORY

• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner. Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

•

• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations. Warehouser, 08/1989 - 07/2001

Time Warner Cable – 11325 Reed Hartman Highway, Cincinnati, Ohio 45241

• Maintained a clean and organized work area, contributing to an efficient and safe working environment.

• Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity. Operated various types of material handling equipment safely including pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.

•

• Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.

• Ensured accurate inventory counts through regular audits and meticulous recordkeeping.

• Loaded, unloaded, and moved material to and from storage and production areas.

• Helped train new employees in safe practices and warehouse procedures.

• Maintained clean, orderly work environment free of hazards.

• Reduced product damages with proper handling techniques and training for warehouse staff. High School Diploma: 06/1976

Oak Hills High School - Cincinnati, Ohio

Field of study was general courses for high school. High School Diploma: 06/1976

Diamond Oaks Career Development Campus - Cincinnati, Ohio

• Continuing education in Office Communication and Duplication Specialism.

• Member of the 1976 Year Book Staff for Diamond Oaks.

• Merchandise displays • Mentoring and training

• Efficient sales transactions • POS system expertise

• Customer care • Sales closing

• Floor operations • Sales supervision

• Team Leadership • Multitasking Abilities

• Stock management • Processing payments

• Customer Satisfaction • Conflict Resolution

• Inventory Management

EDUCATION

SKILLS

Contact this candidate