Customer Service Quality Assurance

JESSICA CHRISTIANSEN

815-***-**** *******.************@*****************.*** Pearl City, IL 61062

CAREER OBJECTIVE

Dedicated and detail-oriented customer service specialist with 15 plus years of customer service experience. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with experience in scheduling, medical coding and electronic medical records systems. Dependable self- starter seeking to leverage background into medical coding and billing role with progressive organization. SKILLS

Records systems Terminology Experience with medical coding Immense customer service skills Experience with electronic health Quick learner Client-focused Time management skills EXPERIENCE

QUALITY ASSURANCE TECHNICIAN, ORANGEVILLE, IL

Core FX Ingredients, June 2021-Present

• Maintained accurate records of all test results and generated detailed reports for management review.

• Performed inspections on incoming materials to verify conformance to established quality standards.

• Trained new employees on proper use of equipment used in the quality assurance process.

• Analyzed data collected from product tests to identify defects or inconsistencies in production processes. Developed and implemented test plans, protocols, and documented results to ensure products met desired specifications.

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Conducted tests on finished products utilizing various analytical techniques such as visual inspection, dimensional measurements, electrical testing.

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• Performed regular maintenance checks on laboratory equipment used for testing purposes. PRODUCTION WORKER, ORANGEVILLE, IL

Core FX Ingredients, April 2021-June 2021

• Maintained a clean and safe work environment, adhering to safety protocols.

• Followed detailed instructions from supervisors for daily tasks.

• Operated machines safely by following OSHA standards.

• Collaborated effectively with other members of the team to complete projects efficiently.

• Packaged products according to customer requirements using appropriate materials.

• Examined products to verify conformance to quality standards.

• Operated machinery and equipment to ensure efficient production operations.

• Communicated clearly with management regarding production goals and objectives. DAY CARE ASSISTANT, Pearl City, Illinois

Pearl City School, August 2020-April 2021

• Assisted in providing a safe and nurturing environment for children of varying ages.

• Assisted lead teacher with snack time, arts and crafts, and putting children down for naps.

• Supervised outdoor playtime to support child safety.

• Kept classrooms clean by sterilizing and disinfecting toys and surfaces.

• Supervised outdoor playtime activities while ensuring safety protocols were followed.

• Provided guidance to ensure proper behavior, manners, and safety of the children.

• Maintained a secure environment for all children, following established safety standards.

• Demonstrated excellent communication skills with both parents and children.

• Supported classroom teachers with day-to-day operations as needed.

• Taught basic concepts related to colors, numbers, and shapes.

• Organized and stored toys and materials to maintain order in activity areas.

• Implemented emergency procedures accurately when required.

• Followed all licensing guidelines and company standards to ensure the daily care of every child. PARAPROFESSIONAL, Pearl City, Illinois

Pearl City School, August 2019-August 2020

• Demonstrated patience, compassion, and empathy in various situations.

• Developed and maintained positive relationships with students, promoting positive attitude toward learning.

• Provided positive and nurturing support while attending to students' physical, personal, and emotional needs. VISIT SUPERVISOR, Rockford, IL

Help At Home, August 2018-August 2019

• I supervise family visits and objectively document the happenings of the visit

• I drive the clients safely to and from destinations

• I properly document time worked and miles driven. CERTIFIED MEDICAL ASSISTANT, Sycamore, IL

Elite Cardiology Solutions, July 2017-August 2018

I contacted insurance companies to provide medical coding for patient supplies, testings, procedures, and surgeries to see what was and was not covered and if there were any necessary steps to follow to get those above covered

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I roomed patients, provided correct information such as vitals, reasoning for coming, and any other concerns of the patient

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• Assisted the provider with procedures.

CERTIFIED MEDICAL ASSISTANT, Rockford, IL

Crusader Community Health, April 2015-September 2016 I contacted insurance companies to provide medical coding for patient supplies, testings, procedures, and surgeries to see what was and was not covered and if there were any necessary steps to follow to get those above covered

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I roomed patients, provided correct information such as vitals, reasoning for coming, and any other concerns of the patient

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• Assisted providers with procedures.

EDUCATION

ASSOCIATE OF APPLIED SCIENCE IN MEDICAL ASSISTING, Rockford, IL Rasmussen College, January 2015

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