Salesforce Administrator Sign-On

SAMPATH NEERUDI

Mount Prospect, IL - ***** ************************@*****.*** 216-***-**** LinkedIn Trailhead

Summary

Salesforce Administrator with 4+ years of experience in implementing, configuring, and optimizing Salesforce solutions. Adept at customizing Salesforce applications, automating business processes, and integrating with third-party applications using REST and SOAP APIs. Proficient in managing security models, data models, and user access controls, including Profiles, Permission Sets, and Single Sign-On (SSO). Experienced in building workflows, approval processes, and validation rules to enhance operational efficiency. Strong ability to collaborate with cross-functional teams, providing valuable insights to enhance decision-making and streamline business operations. Expertise in using Salesforce tools like Flows, Change Sets, Salesforce DX, and Copado for seamless deployments, with a focus on ensuring user adoption and satisfaction across various clouds including Sales Cloud, Service Cloud, and Experience Cloud.

Technical Skills

Configuration & Automation: Flows, Approval Process, Validation Rules, Page Layouts, Record Types, Formula Fields, Workflow Rules, Process Builder, Lightning App Builder, Dynamic Forms

Security & Access Management: Profiles, Permission Sets, Role Hierarchy, Sharing Rules, OWD (Organization-Wide Defaults), Single Sign-On (SSO)

Data Management: Data Model, Schema Builder, Object Relationships, Data Loader, Data Import Wizard, Data Export, Duplicate Management, Custom Indexing, Custom Metadata Types, Custom Settings

Integration Tools: REST API, SOAP API, MuleSoft, External Objects (Salesforce Connect), Apex Web Services (REST/SOAP)

Deployment Tools: Change Sets, Salesforce DX, Copado, Metadata API, Salesforce CLI, Git for Version Control

User Experience & Customization: Sales Cloud, Service Cloud, Experience Cloud, Community Cloud, Lightning Experience, Lightning Components (Aura, LWC), Custom Apps, Custom Objects & Fields, Lightning Web Components (LWC), Custom Tabs

Work Experience

Gen Digital Tempe, AZ

Salesforce Administrator Apr 2023 – TillNow

Configured Salesforce Service Cloud to enhance cybersecurity support and case management.

Implemented Omni-Channel Routing, Email-to-Case, Web-to-Case, and Live Chat to streamline customer interactions.

Designed and automated business processes using Flows to improve customer service efficiency.

Configured Approval Processes for security alerts and subscription upgrade approvals.

Created and enforced Validation Rules to ensure data accuracy and compliance.

Set up Profiles, Permission Sets, and Role Hierarchies to manage secure access control.

Configured Org-Wide Defaults (OWD) and Sharing Rules for data security and visibility.

Implemented Single Sign-On (SSO) and Multi-Factor Authentication (MFA) to enhance login security.

Designed and optimized Custom Objects, Fields, Record Types, and Page Layouts for cybersecurity case tracking.

Developed Duplicate Rules & Matching Rules to prevent data duplication and maintain data integrity.

Integrated Salesforce Shield for data encryption, event monitoring, and compliance tracking.

Managed Data Import & Data Loader processes for bulk data entry and updates.

Configured Reports & Dashboards for real-time insights into cybersecurity incidents and customer interactions.

Implemented Field-Level Security and Audit Tracking to monitor user activities and prevent unauthorized access.

Maintained Change Management & Sandbox Testing to ensure smooth deployments and system updates.

Optimized Knowledge Base & Case Deflection Strategies to improve customer self-service options.

Configured Queues and Public Groups for efficient case assignment and escalation processes.

Ensured Salesforce Security Best Practices, including Login IP Ranges, Session Settings, and Audit Trails.

Provided User Training & Documentation to improve Salesforce adoption across teams.

Motorola Mobilities LLC Chicago, IL

Salesforce Administrator Aug 2022 – Sep2023

Designed and implemented Flow automation to streamline customer service case handling, reducing manual interventions and improving resolution times.

Configured Multi-Step Approval Processes for service contract approvals, warranty extensions, and partner discount requests, ensuring compliance with company policies.

Developed advanced Validation Rules to enforce correct data entry for serial numbers, product warranties, and case resolution notes, reducing errors.

Created Custom Profiles and Permission Sets to provide different levels of access for internal support teams, field engineers, and authorized third-party vendors.

Implemented Dynamic Forms and Page Layouts to display relevant product details, service history, and troubleshooting steps based on user roles.

Configured Organization-Wide Defaults (OWD) and Sharing Settings to enable controlled access to case records, ensuring that only authorized teams can view or edit sensitive data.

Enabled Single Sign-On (SSO) with third-party authentication providers to simplify login processes for Motorola employees and partners.

Optimized the Data Model by creating Custom Objects, Lookup Relationships, and Junction Objects to support complex service contract structures and multi-level case tracking.

Integrated REST APIs to connect Salesforce with Motorola's ERP system, enabling real-time updates on service parts availability and technician scheduling.

Developed Custom Reports and Dashboards for tracking service performance metrics, customer satisfaction scores, and product defect trends.

Configured Field Service Lightning (FSL) Settings to support Motorola’s field technicians with mobile case management, appointment scheduling, and work order tracking.

Utilized Data Loader and Data Import Wizard to perform bulk updates for service history records, reducing data migration time.

Managed Deployment using Change Sets and Metadata API to ensure smooth transitions from sandbox to production environments.

Designed Custom Email Templates and Auto-Response Rules to improve communication with customers regarding service request updates.

Cyient Hyderabad, India

Salesforce Administrator Jun 2020 – Apr 2022

Created and managed user accounts, roles, and role hierarchies to ensure proper access control and security.

Configured profiles and permission sets to grant specific access rights to sales, service, and engineering teams.

Customized page layouts and record types to display relevant information for different business units.

Created custom objects, fields, and relationships to meet Cyient’s business requirements.

Configured list views and global search layouts for efficient data retrieval.

Automated business processes such as lead assignment, service ticket escalations, and approval requests.

Used Data Loader and Import Wizard for bulk data imports, updates, and clean-up activities.

Developed reports and dashboards to track sales performance, service case metrics, and operational KPIs.

Configured email templates and automation rules for timely customer and internal communications.

Created matching and duplicate rules to prevent redundant customers and project data.

Managed deployments using Change Sets and Metadata API to ensure stable production rollouts.

Maintained and refreshed sandboxes for testing and development purposes.

Education

LAMAR UNIVERSITY, USA May 2022 - Dec 2023

Masters of Science in Computer Science

Relevant course work: Analysis of Algorithm, Computer Networks, Cloud Computing, Operating System.

Bachelor of Computer Science, JNTUH INDIA Aug 2016 - Sep 2020 Technology, Computer Science and Engineering

Relevant Course Work: Data Mining, Automata Theory, Organization Behavior, Data communication.

Academic Experience

WEAPON DETECTION SYSTEM Sep 2023 - Dec 2023

The Weapon Detection System uses YOLO V3 and Deep Convolutional Networks to detect firearms in real-time CCTV footage. Trained on a custom dataset, it identifies handguns, rifles, and knives, sending automatic alerts to authorities. The client-server architecture integrates a web platform and PyQt5 GUI for monitoring. Extensive testing ensures high accuracy and reliability. The system enhances crime prevention by reducing response time. Future improvements include Mask R-CNN, weapon classification, and drone deployment.

Awards and Achievements

Certified Salesforce Administrator.

Certified Salesforce Platform Developer-1

Salesforce Certified Sales Cloud Consultant

Salesforce Certified Service Cloud Consultant

Salesforce Certified AI Associate

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