Entry-Level Customer Service

Elijah Boakye

Phone: 347-***-**** Email: ***********@*****.***

To obtain an entry-level position with a company that offers a positive atmosphere to learn and grow, while gaining valuable work experience.

SKILLS

Microsoft Office

Maintenance Knowledge Multi-tasking

Excellent Communication

Customer service-focused

Time Management

Proactive Team Leader

Reliable

Problem -Solving

WORK EXPERIENCE

Amazon

Driver Aug 2024 - Present

Drive an Amazon-branded vehicle safely and in accordance with traffic laws in all weather conditions.

Load and unload packages, and carry them to customers doorsteps.

Use a handheld device to provide tracking information and routing.

Adhere to predetermined routes, except in extenuating circumstances.

Safely store packages until they are delivered to customers.

Provide outstanding customer service.

Madison Square Garden

Extra Laborer (Evening-P/T) Sep 2024 – Present

Responsible for physically lifting heavy inventory for an arena floor construction.

Responsible for maintaining a clean and safe work environment.

Picking, sweeping, mopping and detailing all forms of arena bowl cleaning.

Moving trash, handling basketball court, sports floor, portable chairs, hockey glass and hockey dash.

Operate forklifts and pallet jacks (both powered and non-powered).

CASES - Brooklyn, NY

Facilities Maintenance Feb 2023 – Aug 2024

Responsible for maintaining and cleaning facility, workstations, restrooms and kitchen areas.

Fix and maintain mechanical equipment to ensure productivity.

Complete minor repairs such as floorboards, carpet and ceiling tiles.

Maintained janitorial closet by establishing an organized system for restock and inventory control.

Accept and distribute deliveries of supplies, and other program materials.

Travel to other locations in the 5 boroughs as a floater when team member is out.

WorkWhile - Brooklyn, NY

Delivery Driver (Part-time) Present

Deliver pe-packaged meals and groceries within New York City.

Receive and organize deliveries for shipment.

Loading and unloading trucks upon arrival.

Fishkill Clinic - Beacon, NY

Healthcare Aide January 2019 – November 2022

Maintained cleanliness and sanitary needs of the facilities.

Served meals and helped feed the patients.

Assisted nurses and other staff when needed.

Utilized the equipment to move patients when necessary.

Checked and ordered supplies.

Promoted positive mental/physical/nutritional health with patients.

NY Fishkill Clinic - Beacon, NY

Porter/Maintenance January 2018 - January 2019

Performed cleaning activities such as sweeping, dusting, mopping and waxing floors.

Responsible for trash removal.

Ensured the equipment and facilities were safe, cleaned and organized.

Maintained and replenished inventory of cleaning supplies for restrooms and kitchen.

Read and followed manuals, blueprints, and other written instructions.

EDUCATION

Associate Degree Liberal Arts

Bard College, Annadale, NY January 2017

High School Diploma

Frederick Douglas Academy, Brooklyn, NY June 2009

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