Data Entry Operations Associate

Amrita Srivastava

******.**********.***@*****.***

Technical Skills

Testing Tools

HP Quality Center (QC), HP UFT, HP LoadRunner, Toad

WebServices

SOAP, RESTful, SOAPUI Tool, XML, ReadyAPI

Operating Systems

Windows, Linux

Languages

HTML

Other Tools

Microsoft Office Suite, Adobe Photoshop, Adobe FrameMaker, SnagIT, Adobe RoboHelp

Interpersonal Skills

●Good team player

●Excellent analytical, interpersonal, communication, investigative skill and written skills.

●Great at problem-solving and troubleshooting.

●Highly motivated and adaptable to working in new environments.

●Ability to handle multiple tasks with minor supervision.

●Knowledge in Claim processing

●Strong work ethics and commitment toward work to achieve Client’s objectives

●Quick learner, flexible, work well under pressure

Experience

Claim Processor, BPO HC & Insurance Operations Associate NTT DATA, Plano, TX

●Performed data entry and processed medical insurance claims

●Manually enter the electronic paper claims ( Providers and Member reimbursement) to the system HCFA & UB forms accordingly

●Follow all documented process for Review and Repair of claims holding for adjudicate

●Fully research and resolved all complex issues and problem so claim can be properly adjudicate

●Manually apply specific product benefit rules to claim for adjudication

●Validate Pricing methodology against contract terms as necessary

●Work on Pending claims daily and ensure claims are release timely for adjudication

●Claim adjustment for payment

●Validate the claim to adjudicate or deny

●Spreadsheet entry to communication to provider for missing information on claim

●Creating & communicating inquiry regarding pended, denied and medical record needed claims

Lead Teacher, Breckenridge Montessori School, Garland, TX

1 Year

●Responsibilities included lesson planning, preparing environment for children, preparing conference report, giving lessons

Lead Teacher, Heritage Montessori School, Murphy, TX

2 year

●Responsibilities included lesson planning, preparing the environment for children, preparing conference reports, and giving lessons.

Intern, Heritage Montessori School, Murphy, TX

1 year

●Responsibilities included assisting the main teacher in preparing class materials, assisting in classroom activities with kids.

Technical Writer, IIHT, Bangalore, India

4 months

Tasks performed for the successful execution of Technical Writing projects are :

●Research of similar Process and/or system

●Interview Subject Matter Expert (SME)

●Analyze customer needs and evaluate functionalities

●Design document with appropriate graphical and textual presentation

●Validate, review and edit end user document

Assistant Teacher, PSBB LLA, Bangalore India

1 year

●Responsibilities included assisting the main teacher in preparing class materials, assisting in classroom activities with kids.

Trainings

Training - Manual QA Tester, H2KInfosys, Atlanta, GA

4 months

●Familiar with Software Development life cycle (SDLC) and Software testing life cycle (STLC)

●Learnt lifecycle models like Agile and Waterfall

●Practical knowledge of HP Quality Center (ALM - Application Lifecycle Management)

●Knowledge of complete defect life cycle and Requirement Traceability Matrix (RTM)

●Knowledge of SQL queries and joins to validate data. Used TOAD to execute SQL queries.

●Worked on HP UFT for automation testing and HP LoadRunner for performance testing.

●Knowledge of working with web services using SOAPUI Tool to validate XML requests and responses using different methods.

●Working knowledge of test planning and strategy.

●Knowledge of designing and executing test cases.

●Familiar with Regression Testing, Data Driven Testing, User Acceptance Testing (UAT), Integration Testing, Unit Testing, Smoke Testing, Functional Testing, etc.

●Knowledge of Unix/Linux.

●Knowledge of ETL.

Montessori Teacher Training Certification, Collin County Community College, TX

2 years

Technical Writing Certification

6 months

Education

Purvanchal University, UP, India

Master of Science (Chemistry)

Purvanchal University, UP, India

Bachelor of Science (Chemistry)

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