Human Resources Resource

DENISE KINGLAND, SPHR, SHRM-SCP

• Dallas-Fort Worth Metro Area • 972-***-**** • **********@******.***

Human Resource Leader with experience in HR analytics, human capital management, policy analysis, and solutions development. Strong background in employee and labor relations, performance management, organizational effectiveness, and strategic planning. Key strengths include building and maintaining relationships, adaptability, and strategic problem-solving with business challenges.

professional experience

2023 – 2024 Globe Life McKinney, TX

Director of Talent Management

Cultivated leadership, strategic direction, and counselling in the areas of employee relations, talent acquisition and retention, performance and talent management, leadership development and organizational effectiveness.

Reduced response time to HR queries by 43% and time-to-fill open positions by 33%. Emphasized and held team accountable for both the employee and candidate experience to improve team performance

Mentored staff and streamlined HR processes for both HR Generalists and Recruiters such an investigation and employee separation procedures, candidate sourcing processes and hand-offs between recruiting and onboarding

Developed an understanding of business drivers and goals to execute strategic solutions to engage, develop, and retain employees while aligning them with the organization’s culture, strategies, and vision.

2015 - 2023 IBM Dallas, TX

Human Resources Manager, Strategic Business Partner 2021 - 2023

Facilitated roll out of various Human Resource (HR) programs encompassing employee development, career progression, performance management, recruitment, retention, compensation, rewards, recognition, and workforce optimization

Coached and maintained client relationships with senior executives to develop a deep understanding of client businesses to efficiently drive the HR development process, implement procedures, perform quantitative data analysis, and successfully manage each project

Collaborated with clients on various projects as needed, including the facilitation and integration of the 9 Box Talent Review to guide managers through talent review processes to complete succession planning, and develop targeted development plans

Global Human Resources Manager 2015 - 2021

Supervised a global team of 6 HR professionals responsible for employee life-cycle management. Coached and developed these professionals through stretch assignments and inter-country support

Investigated and resolved multiple employee relations matters such as allegations of harassment/ discrimination, management coaching and counseling, employee misconduct, and performance management

Enabled HR merger and acquisition integration efforts for transfer of employment into the respective IBM country entities including work in Europe and the Americas

Independently built HR infrastructure for SoftLayer entity in Norway by researching and analyzing local policy, cultivating an understanding of Norwegian employment laws, developing processes including employee shift and pay schedules, and facilitating rollout of new HR systems

2016 – 2018, 2023 - 2024 Collin College Continuing Education Plano, TX

Adjunct Faculty Instructor, SHRM-CP SHRM-SCP Certification Preparation

2014 - 2015 Crossmark Plano, TX

Human Resources, Employee Relations Specialist

Partnered as senior member of employee relations team and served as internal escalation point to provide support for complex issues and/or corporate support. Trained all levels of leadership and investigated employee relations concerns to give HR advice on liability mitigation. Team provided support for population of approximately 40,000 employees

2005 - 2014 Insperity Irving, TX

Senior Human Resource Specialist

Consulted with C-Suite for approximately fifty small and medium-size external business clients (2000 worksite employees) to align HR processes with business strategies, built and maintained client relationships, investigated internal complaints and facilitated training in liability management topics.

education

University of San Francisco San Ramon, CA

Master of Human Resources and Organization Development

Iowa State University Ames, IA

Bachelor of Science, Industrial Relations Human Resource Management

certification/professional affiliations

HRCI - Senior Professional in Human Resources (SPHR)

SHRM – Senior Certified Professional (SHRM-SCP)

Academy to Innovate HR (AIHR)- Certified Strategic HR Leader

Society for Human Resource Management (SHRM) National membership

Dallas HR (Local SHRM Chapter)

volunteer leadership/community service

2024 – Present Business Navigators/Executives in Transition (EIT) Dallas, TX

Leadership Committee Member/Career Coach

The mission of EIT is to provide high-level executives with the kinds of expertise, resources, and encouragement they need to support their job search process.

2019 – Present Dallas 9/11 Memorial Stair Climb Dallas, TX

Merchandise Director

The Dallas 9/11 Memorial Stair Climb is an incredibly symbolic and intensely physical event that provides an annual opportunity to remember fallen first responders, especially those lost on 9/11.

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