Customer Service Personal Care

Emily C. Jordan

**** ****** ****** *** ** Jackson, MS 39209

Phone: 601-***-****

E-Mail: ************@*****.***

Professional Summary

Accomplished and energetic Crew Trainer offering superb customer service proficiently and passion for exceeding sales goals. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include active listening, instructing and decision making.

Skills

-Customer Service

-Active Listening

-Speaking

-Clerical

-Critical Thinking

-Time Management

-Judgment and Decision Making

-Instructing

Work Experience

The Krystal Company - Jackson, MS

Master Cashier/ Crew Trainer

March 2005 - June 2016

-Assist customers by providing information and resolving their complaints.

-Greet customers entering establishments.

-Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

-Answer customers' questions, and provide information on procedures or policies.

-Supervise others and provide on-the-job training.

-Solicit sales of new or additional services or products. Saks Direct - Jackson, MS

Customer Care Representative

June 2016 - May 2018

- Maintains patience

- Displays attentiveness

- Clear communication skills

- Utilizes time management skills

Grace and Mercy Personal Care - Clinton, MS

Personal Care Attendant

February 2019 - November 2022

-Assist clients with personal care tasks, such as washing, dressing, eating and toileting.

-Observe, monitor and record clients' physical and emotional well-being, and promptly report any changes to senior staff.

-Encourage clients to participate in social and recreational activities. Education

Associate of Science: Biology

May 2010 Hinds Community College - Raymond, MS

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