district director
Resume:
Personal details
Place of birth: - Dilla, Sidamo
Nationality: - Ethiopian
Marital Status: - Single
Contact
Address: Addis Ababa, Ethiopia, bole sub-city
Phone: +251*********/+251*********
Email: ***************@*****.***/ ***********.**@*****.***/
LinkedIn:
https://www.linkedin.com/in/yonatan-
sharew-05428476
SUMMARY
Customer service expert/hotline advisor/team leader, security management experience, IATA dangerous good certified on DG CAT 6(Dangerous Goods shipping handler IATA based). leadership/management/supervision, experienced on leading and managing a team towards specific business target, planning, assigning and directing work appraising performance rewarding and disciplining number of employee; addressing complaints; and resolving problems, handling customer quires. Call centre management, oversee the operation of a business, Supervising, mentoring and managing a large group of managers, Maintaining relationships with clients, partners and other stakeholders, supply chain and logistics management, transportation management experience, business need understanding. Managing the profits and losses of the organization or a specific business interest. Class room trainer, mentor and training planner. Network operation and customs clearance management. Labour law, health and safety certified (country leave). Basic computer skill, experienced on international different logistics software and tools.
Experience
Customer Service Advisor - DHL worldwide Express Ethiopia.
From December 2015 - September 2016.
Service center Operation Assistant – DHL worldwide Express Ethiopia.
From October 2016 – October 2017.
Service Centre Supervisor – DHL worldwide Express Ethiopia.
From October 2017 to May 2021.
Gateway Manager - DHL worldwide Express Ethiopia
From May, 2021 –March, 2022
Chief of logistics and transportation – Ethiopian postal service
From April, 2022- October, 2023
General post of district director – Ethiopian postal service
From November, 2023 – present
Education
Bachelor of Art: Tourism Development.
University: - Adama science and Technology University.
Master’s degree: - Project management (MBA)
University: - Leadstar college of management and leadership
SKILL HIGHLIGHTS
Leadership.
Team management.
Planning, leading and managing a business towards specific business target.
Strategic planning.
Security management.
Team coaching, training and resource management.
Fleet management and dispatch planning.
Customer handling.
Class room training/trainer.
IATA dangerous Goods handling.
Transpiration planning and efficiency maintaining.
Sales and marketing.
Interpersonal skill and critical thinking.
Communication, decision making and problem solving.
Geographical knowledge.
Supply chain and logistics expert.
Truck and small vehicle driving.
Hobbies
Swimming, watching football, playing video games, listing music, tour and travel, driving, riding, social and volunteer works, Social media management.
Certificates
Basic computer skill.
IATA CAT 6.
First choice.
Occupational health and safety.
Digital and financial system.
Labour law.
Internal courses and certificates
Advanced resource management
Code of conduct
Competitive selling skill
Connecting customer solution
Customer service on the field
Customer service over the phone
DHL customs service
Evaluating globalization opportunities
The food and beverage industries
IBS billing report
Introduction to net promoter approach
Internal customer service
Introduction to marketing
Introduction to sales
Leadership essentials
Essential sailing skill
Operation management- product and service management
Kill for Professional telephone calls
Purchasing compliance
Languages
Amharic – Native
English – Excellent
Dutch – Beginner
INTERNSHIP
Five months internship Experience in 4 star hotel as a front desk agent and two months as a permanent employee at front desk.
Driving license
Category: - Auto (Ethiopian driving licence
REFERENCES
Henock Gebrehiwot - COO (DHL and Ethiopost) +251*********
Tigist Bekele – CCO - (Ethiopost) +251*********
Etagegn Endeshaw HR- (DHL Express) +251*********
Dagmawi Hailye – CEO (Ethiopost) +151*********
Contact this candidate