Customer Service Representative

SNEHA

Oshawa, Ontario, Canada +1-437-***-**** ***************@*****.***

PROFILE SUMMARY

• Exceptional Customer Service and Communication: Adept at handling customer inquiries, resolving concerns efficiently, and delivering a positive experience through clear and empathetic communication across multiple channels.

• Problem Solving and Adaptability: Skilled at assessing customer needs, identifying solutions, and addressing challenges in a fast-paced environment while maintaining professionalism and a customer-first approach.

• Strong Public Speaker, Lifelong Learner, and a Natural Problem-Solver: Possessing an innate ability to captivate audiences while effortlessly navigating complex challenges with clarity and confidence. SKILLS

Technical skills: Microsoft Office (Word, Excel, PowerPoint, Access), Microsoft Outlook, HTML, CSS, SQL Business Intelligence tools: Tableau, Microsoft Power BI, Qlik, Datapine Non-Technical Skills: Effective Communication, Teamwork, Attention to Detail, Organization skills, Interpersonal skills, Public Speaking, Conflict Resolution, Team Collaboration, Multitasking, Resilience, Accountability. WORK EXPERIENCE

Delta Bingo and gaming Pickering, Ontario, Canada Customer Service Representative (Remote) September 2024 – January 2025

• Provided exceptional customer service to an average of 200+ guests daily, ensuring a welcoming and enjoyable gaming experience.

• Resolved customer inquiries and concerns efficiently, contributing to a 95% customer satisfaction rating based on feedback surveys.

• Handled cash transactions accurately, processing an average of $10,000+ in daily sales, ensuring compliance with company policies and gaming regulations.

• Assisted in promotional events and game facilitation, leading to a 20% increase in player engagement and return visits.

• Consistently met tight deadlines in a fast-paced environment, showcasing adaptability and efficient multi-tasking.

• Thrived in a fast-paced, high-energy environment, consistently meeting performance targets and demonstrating strong adaptability and multi-tasking skills.

Lakme Studios Jalandhar, Punjab, India

Professional Makeup Artist July 2023 – August 2024

• Provided professional makeup services to an average of 10+ clients daily, specializing in bridal, fashion, and event makeup, ensuring 98% client satisfaction based on feedback surveys.

• Executed high-end makeup applications for 50+ fashion shows and editorial shoots, collaborating with stylists and photographers to achieve flawless results.

• Trained and mentored 5 junior artists, enhancing their technical skills and product knowledge, leading to a 20% improvement in overall studio efficiency.

• Boosted product sales by 40% by offering expert recommendations on skincare and cosmetics, directly contributing to Lakme Studios’ retail revenue growth.

EDUCATION

Business Marketing Professional Diploma Current GPA: 3.7 Relevant Coursework: Marketing, Computer Systems and Applications, Business Soft Skills, Office Management PROFESSIONAL DESIGNATIONS

Data Analytics Professional Google

• Skilled in data analytics techniques including data cleaning, analysis, and visualization using tools like SQL, R programming, and Tableau. Cultivated expertise in organizing and processing data for insightful analysis, demonstrated through real-world projects driving tangible business outcomes. Diploma in Cosmetology Lakme Studios

• Comprehensive training in hair styling, skincare, makeup, and beauty treatments.

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