Operations Associate Business

SHANMUKH ALANKI Email: **************@*****.*** Contact no.: +91-863-***-****

CAREER OBJECTIVE

Seeking a position to utilize my skills and abilities in the Information Technology Industry, a job where growth prospects are unlimited and individuality is recognized by work, and to achieve professional satisfaction by meeting higher responsibilities and involving in competent work areas.

WORK EXPERIENCE

5 years of Experience as Business Operations Associate at Accenture Solutions private Limited.

Around 2 years of Experience as System Support and Computer Instructor at Kendriya Vidyalaya SVN No.2.

ROLES & RESPONSIBILITIES

Accenture Solutions private Limited – Business Operations Associate

Period: 24th January,2020 till date

Processes managed:

Google Trust and Safety Malvertising - Worked for an approximate period of 1.5 year starting from 4th November 2022 till date.

Uber Offer Management – Worked for an approximate period of 0.5 year. Worked at client Site process- Fasttrack.

Uber Eats – Worked for an approximate period of 1.5 years.

Uber places mapping – Worked for an approximate period of 1 year.

Kendriya Vidyalaya SVN No.2 – System Support and Computer Instructor

Period: From April 2017 till May 2019 Desktop Support and Computer Instructor

Job Responsibilities:

Analysing system logs and identifying potential issues with computer systems.

Installing and configuring new hardware and software. Plan and manage the machine room environment.

Adding, removing, or updating user account information, resetting passwords.

Answering technical queries and assisting students.

Configuring, adding, and deleting file systems.

Creating a backup and safeguarding the data if there are any hindrances.

Performing system upgrades following new releases.

TECHNICAL PROFICIENCY:

Installation and Un-installation of Operating systems (Windows and Linux) and Applications.

Handling desktop issues and browser issues.

Able to handle MS office applications issues such as Outlook, Excel etc.

Working skill in Office apps like Excel, Word etc.

Able to solve issues through remotely by using apps like Bomgar, TeamViewer etc.

Basic knowledge on networking and cloud concepts.

EDUCATIONAL QUALIFICATON

Bachelor of Engineering and Technology, in Computer Science from Andhra University, Visakhapatnam in 2013.

Intermediate from Sri Chaitanya Junior College 2007-2009.

Secondary higher education from St. Mary’s High School 2007.

PERSONAL INFORMATION

Name : A Shanmukh

Date of Birth : 04/11/1991

Sex : Male

Marital Status : Single

Nationality : Indian

Permanent Address : 55-14-22, A.P.S.E.B.Colony, Seethammadhara, Visakhapatnam- 530013

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DECLARATION:

I hereby confirm that all the details furnished above are true to the best of my knowledge. If given an opportunity I shall strive hard to prove my competence and capability and keep up to the expectations of my superiors.

A.shanmukh

Place: Hyderabad

Date: 25th Sep 2024

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